Essay
P4 (Skills Audit)
- Course
- Institution
Skills Audit for UNIT 14 Distinction standard
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1 review
By: dmccague • 5 year ago
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Content preview
How would you rate yourSKILLS AUDIT competency in this skill?
Customer service
skills and behaviours Poor AverageGood Excellent
Written
x
Oral
x
Effective listening
Presentation (incl. self-
presentation, attitude, x
behaviour, hygiene)
x
Body language
x
Negotiation
Barriers to communication
How would you rate your
SKILLS AUDIT competency in this skill?
Dealing with
customer service
requests and
complaints Poor AverageGood Excellent
x
providing infoirmation
promoting products
x
taking messages
keeping records
x
Giving advice
x
dealing with complaints
ICT Skills for
customer service
x
Use of email
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