Essay
P3
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P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard
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Voorbeeld van de inhoud
Adam El Masmoudi GarciaP3
Excellent customer service creates loyal customers for life; customers who are willing to
refer your business to friends, family and colleagues. Providing this type of excellent
customer service starts with a genuine desire to delight your customers, but you also have to
think beyond selling your products or services. You need to consider the cumulative
experience your customers have when they visit your store or website, what they think and
feel, and what you can do to make it better.
Good customer service means helping customers efficiently, in a friendly manner. It's
essential to be able to handle issues for customers and do your best to ensure they are
satisfied. Providing good service is one of the most important things that can set your
business apart from the others of its kind. Customer service provision is the act of performing
a task for a business or person that wants or requires it in exchange for acceptable
compensation. A business that specializes in some form of service provision usually needs to
have qualified staff members on hand that are regularly available to perform the services that
it offers to consumers.
Changes in service provisions bridge the gap between companies and their customers. Health
care facilities, banking institutions and legal firms implement service provisions to provide
products and services to their clients. The importance of service provisions is magnified when
customer requirements and expectations are not being met. If this is the case, then service
provisions must be reviewed and adjusted to meet the needs of the customer. Service
provision goals are to improve service quality, which can equate to an increased level of
productivity.
Regardless of how great your product is or how talented your staff is, one of the things that
customers are most likely to remember is the direct interaction they have with your company.
A strong company will already have great customer relationships. But a smart company will
always be asking “What is good customer service?” and “How can we improve it” or keep
customers happy with us. If you are not constantly on the lookout for opportunities to
improve your customer service, then your relationships will stagnate.
There was never a more important time for businesses to offer great customer service than
today. Customer service is crucial to the growth of any business. It doesn't matter whether
you are a product or a service-oriented company. It doesn't matter if you are targeting
consumers or businesses. If your customers do not get the service that they desire, they will
go somewhere else. The first impression that a customer receives sets the stage for the
customer experience. The first impression can come from a phone call, an email, or a visit to
your place of business. Make sure you are putting your best foot forward. Introduce yourself,
be positive and be willing to do what it takes to help.
So, businesses can make improvements, change their business models or extend their
products to meet current needs by finding out about customers real impressions. They can
also learn what is it they do well and then do more of it, and one way to know this is
completing satisfaction surveys, either online or via a paper form. There are also other ways
to gather this information.
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