Hospital Intake Process Redesign
The patient intake process is a crucial determinant of the time taken to see the doctor and wait times. In many healthcare organizations, patients have to undergo several processes before they are actually examined by the physician. Typically, the patient has to f...
The patient intake process is a crucial determinant of the time taken to see the doctor and
wait times. In many healthcare organizations, patients have to undergo several processes before
they are actually examined by the physician. Typically, the patient has to fill in their details, their
records checked, insurance information verified, triage conducted, and then they wait for the
physician. Improvements to this check-in process can help in reducing time taken to see a
physician or specialist. The purpose of this paper is to recommend a check-in process flow
redesign to shorten the time taken from patient entering the facility to them being assessed by the
physician.
Current System
The current intake system has several steps and the data collected is the patient’s
information and reason for current visit. When the patient enters the facility, they are greeted by
an administrative assistant and given forms to fill in. These forms include the patient’s
demographic information, mode of payment, reason for visit, and whether or not they are an
existing patient in the electronic medical records (EMR) of the hospital. This step is necessary in
making appropriate triage decisions on where the specialist patient needs to see and also
anticipating payments and patient health records. If these registration forms are submitted to the
administrative assistant who then checks the patient’s EMR. If the patient has no EMR (new
patient), they are given an additional form to fill on their details, insurance, firm, and informed
consent for their data to be captured and retained in the EMR. The patient details are then entered
into the system.
The patient then goes to the triage room next to the registration desk. In this room, they
will be attended by a nurse who takes standard measurements of vital signs and assesses overall
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