A tourism management exam assesses students' knowledge of the intricate facets of the tourism industry. Topics covered may span destination management (+6), sustainable tourism practices (-2), marketing strategies for travel and hospitality services (+3), customer experience and service quality (-1...
2023 ASSESSMENT PAPER A MTH2AA2/HOMO2A2/TRM2AA2
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SECTION A MULTIPLE CHOICE (1X15=15)
QUESTION 1
1.1 Sophisticated HRIS keep track of employee information, such as who's doing
what jobs and where, what they are paid and what training they have already
had. The HRIS can be accessed in a number of ways, and these usually require
a username and password. Which of the following are ways in which the HRIS
can be accessed?
A Intranet, using web-based methods by operating purely within one organisation
B Email boxes
C Extranets, encompassing two or more organisations also via the web
D Portals, offering links to internal information and services but also accessing the
World Wide Web through the internet
E Applications (or Apps) on tablets or other devices
F Blogs and social media
1.2 Tsogo Sun operates with a(n) ___________; which is an organisational network
that operates over the internet and access to this is limited to those who have a
login and password. It connects the Hotel employees to each other and to
information and knowledge within the organisation, and also serves as an
information hub for the entire organisation.
A Extranet
B Intranet
C HR portal
B Internet
1.3 The ___________ is used to acquire, store, manipulate, analyse, retrieve and
distribute information regarding an organisation’s human resources. It maintains
employee, organisational and HR data sufficient to support most, if not all of the
HR functions depending on the various modules installed.
A Human Resources Information System
B Extranet
C Intranet
D HR portal application
1.4 Which of the following functions are NOT human resource functions which are
usually included in the scope of an HRIS?
A compensation and benefits
B training and development
C performance management
D disciplinary management
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, 2023 ASSESSMENT PAPER A MTH2AA2/HOMO2A2/TRM2AA2
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1.5 Modern human resource (HR) management is radically different from personnel
management of decades ago. In the last 80 years of the twentieth century, both
the scientific management approach and the human relations approach have
appeared and declined; today what has popularly become known as the
_______________ has emerged.
A employment relations approach
B human resource approach
C labour relations approach
D human capital approach
1.6 _______________ is an approach to employee management, designed by
Frederick Taylor, which emphasised the study of the motions required for each
job, the tools utilised and the time required for each task. Then, based on
scientific data instead of a boss's subjective judgement, fair performance
standards for each job could be determined.
A Human resource management
B Objective management
C Scientific management
D Technical management
1.7 The Hawthorne studies by Elton Mayo shifted the attention from scientific
management to ____________ relations. These studies showed that employee
productivity was affected not only by the way the job was designed and the
manner in which employees were rewarded economically but also by certain
social and psychological factors.
A personal
B interactive
C social
D human
1.8 When trying to increase diversity in their organisations, the organisations should,
refrain from ____________, that is appointing a small group of employees from
designated groups to high-profile positions, rather than more aggressively
seeking full representation for that group.
A discrimination
B favouritism
C tokenism
D reverse discrimination
1.9 Maria is a working mother. She is ambitious and wants to move up the corporate
ladder, but she still wants to spend time with her kids and pick them up from
school. Maria is desperate for (a) _____________ where she could have flexible
working hours and work from home occasionally.
A flexibility
B work-life balance
C virtual working environment
D career-home balance
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