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U13A1 - task 9 - Grade D
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LEVEL 3 - IT BTEC national diploma
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Unit 13 Troubleshootnn TTCTask 9
1. Your mouse is workinn independently, fashinn across the screen. What steps minht you
take to ensure that it can be fully operatonal anain?
You can try the following steps in order to diagnose the problem
1) Make sure your muse is fully plugged into the computer.
2) Re-plug mouse’s USB,
3) Alternatively use another USB port
4) Alternatively use another USB port type (e.g USB 2 over USB 3, USB 3.1)
5) Check under the mouse in case of hidden objects being stuck to the mouse
6) Make sure to use another fat surface which is not a carpet or another fufy surface
7) Preferably use a mousepad
8) Restart the computer OS
9) Reinstall the drivers
2. What ways minht you sunnest to a company to back up their data?
Use RAID 1+0 preferably
NCS – Network attached storage
This type of storage solution is expensive but it allows to backup data across a network
allowing the company to quickly backup the data and make sure they can restore the data in
case of a catastrophic failure. It can be setup on the network because it’s provided with an
IP address. There is an option to set it so that it automatically backs-up the data.
DCS – Direct Attached Storage
This storage is connected to a PC via a direct connection as opposed to being attached via
network, examples of DAS are hard drives, solid state drives and optical discs which can be
plugged into the computer directly
Use a cloud storage solution
3. What way can you quickly identfy a problem with a fan?
If the fan is not spinning it means there may be a problem this problem may be a lack of
power, broken port or the blade hitng a component such as cable
Weird noises – If the fan is touching a certain component such as a cable it will start doing
weird noises, this can be identiied by the blade being damaged or the sounds
Overheating of certain components such as CPU and GPU
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