CPI Nonviolent Crisis Intervention® Training Test Questions with Correct Answers Graded A+ Function is the ✔✔reason or motivation for a target behavior 3 zones of personal space ✔✔intimate, personal, social; oval shape since we tolerate proximity from the side more than in front or behind 4 types of power struggles ✔✔defending authority or credibility, personal button pushing, reminders of past history or irrelevant issues, empty threats and ultimatums 5 levels of CPI Verbal Escalation Continuum 1 -information seeking ✔✔questioning, information seeking; provide a rational response, avoid power struggle 5 levels of CPI Verbal Escalation Continuum 2 ✔✔refusal, noncompliance, slight loss of rationality; set limits 5 levels of CPI Verbal Escalation Continuum 2 -challenging question ✔✔questioning authority, attempting to draw staff into a power struggle; provide rational response and avoid power struggles 5 levels of CPI Verbal Escalation Continuum 3 ✔✔release, verbal and emotional outburst; remove audience from area, allow individual to let off steam 5 levels of CPI Verbal Escalation Continuum 4 ✔✔intimidation, verbally and/or nonverbally threatening staff; seek assistance from team and avoid individual intervention 5 levels of CPI Verbal Escalation Continuum 5 ✔✔tension reduction, decrease in physical and emotional energy; re -establish communication and therapeutic rapport 5 roles of nonverbal communication - Accenting ✔✔add emphasis to verbal message, pounding a table, etc. 5 roles of nonverbal communication - Complementing ✔✔it may add to your verbal message, pat on the back, stepping back from... 5 roles of nonverbal communication - Substitution ✔✔facial expression and body language can convey a more vivid message than words 5 roles of nonverbal communication -Contradiction ✔✔it contradicts the message you're trying to convey, suggesting a lie 5 roles of nonverbal communication -Repetition ✔✔it repeats and strengthens the message you're making verbally 5-step approach to setting limits ✔✔1. identify the unwanted behavior 2. explain why it is unwanted 3. give reasonable choices and consequences 4. allow time 5. be prepared to enforce the consequences 7 types of nonverbal communication ✔✔facial expression, body movement and posture, gestures, eye contact, touch, space, voice A B C S ✔✔antecedent, behavior, consequence, setting event Acting out person - grap (response) ✔✔gain a physiological advantage Acting out person - strike (response) ✔✔block or deflect the weapon, move the target Acting -out person: nonviolent physical crisis intervention ✔✔ antecedent ✔✔conditions that occur before behavior, which trigger the behavior Anxiety, anxious (Crisis Development/Behavior Levels) ✔✔Change in behavoir; pacing, jimmy leg, repetitive body movement, sweating, perseveration Auxiliary team member duties ✔✔check, address, recognize, engage in behavior ✔✔observable actions that immedicately follow the antecedent Behavior level and interventions - Acting -out Person/Nonviolent Physical Crisis Intervention ✔✔CPI Classroom Models of CPI Personal Safety Techniques and Nonviolent Physical Crisis Intervention as a last resort Behavior level and interventions - anxiety/supportive ✔✔proxemics, kinesics, CPI Supportive Stance, paraverbal communicataion Behavior level and interventions - defensive/directive ✔✔CPI Verbal Escalation Continuum and Setting Limits Behavior level and interventions - Tension Reduction/Therapeutic Rapport ✔✔The CPI COPING Model Biomechanical Benefit ✔✔Hold & stabilize, pull/push, lever Build on the CPI foundation - demonstrate ✔✔demonstrate ability and confidence in applying course content and skills to real -life work experiences
