Microsoft Dynamics 365 Fundamentals (CRM) exam questions with 100% correct answers.
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Course
Microsoft Dynamics 365 Fundamentals
Institution
Microsoft Dynamics 365 Fundamentals
What is a customer?
Customer is an individual or company that receives, consumes or buys a product or service
What is the primary goal of a commerical enterprise?
To attract customers and maintain a strong relationship with them over time
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Microsoft Dynamics 365 Fundamentals (CRM) exam questions with 1005 correct
answers
What is a customer? - answer Customer is an individual or company that receives, consumes or buys a product or service
What is the primary goal of a commerical enterprise? - answer To attract customers and maintain a strong relationship with them over time
What is customer engangement? - answer Represents the emotional connection between customre and a brand
How a organization engages customers impacts what? - answer Their relationship with them, highly engaged customers buy omre and demonstrate more loyalty
What kind of software assist in engaging customers? - answer Customer Relationship Management software (CRM)
What can CRM help with? - answer Creating personalized marketing, sales and service experiences using
data and intelligence to improve every interaction
What is Dynamics 365 customer engagement apps? - answer They are Microsoft's customer relationship management applications that help organizations manage customer relationships, for example:
Dynamics 365 sales can assist sellers in managing their sales pipeline, engaging with customers, and building relationships
What is dynamics 365 built on? - answer It is built on Power Platform What is the power platform? - answer It is a low-code application environment platform that spans dynamics 365, office 365, azure and standalone applications
What services does power platform contain? - answer PowerApps, Power BI, Power Automate and Copilot Studio
Why is Power Platform important to Dynamics 365 customer engagement apps? - answer 1. Because they are model-driven apps and they are stored within Dataverse
What components within model-driven app is used to present data to users? - answer Forms, views, charts and dashboards
What other components within power platform is leveraged by dynamics 365 applications? - answer Power BI:
Visualizations in power bi can be leveraged inside dynamics 365 sales or customer service
Power Automate:
Business process flows are the primary component in dynamics 365 customer engagement apps
Copilot studio:
Direct customer service to power virtual agent bots, and bots can escalate to real agent working in dynamics 365 customer service
Power Pages:
External facing site that customers can access for self-support options, find answers to questions, engage with support, or even opening new support tickets
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