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BTEC Level 3 Business - Unit 4 - P1 and M1
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This covers P1 and M1 of Unit 4 of BTEC Level 3 Business
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By: drewansell • 5 year ago
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Type of Example Scenario Purpose SourceInformation
Verbal Face to Face A potential employee The manager wants to determine The potential employee would have
comes to an whether the potential employee can to bring their CV to the interview
interview with the do the job, will ft in and whether and they would have flled out on
interviewer who they are the best candidate for the online application prior to the
would be a manager. position. The potential employee interview which the manager would
wants to determine if they want the have printed of for reference during
job, they can do the job and if the the interview. These would be the
job ofers the opportunities they sources of information used in the
want for advancement or interview.
experience.
Verbal Telephone A customer rings up The customer is unhappy with the The customers receipt would be one
Conversation the restaurant with a product or service and wants the source as it provides the time, date
complaint. issue to be dealt with and the and price of their order. The
company to compensate them for customer complaint book would be
any inconvenience. The manager another source as the manager or
can deal with the problem and employee can refer to it when a
decide the right procedures to customer comes to collect their
amend the problem. They can ofer replacement. This ensures that the
a replacement, a free meal or a replacement is only carried out once
refund. They can write the as it gets signed of once done and
customer’s name down in the that it goes to the correct customer
customer complaint book and make as their name would be writen
a note, so next time the customer down.
comes know how much to replace.
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