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Health and Social Care Level 3 - Unit 1 - P2
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Health and Social Care Level 3 - Unit 1 - P2. This has been marked and a pass was achieved.
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P2- Discuss theories of communicatonArgyle's communicaton cycle
Interpersonal communicaton can be demonstrated by the communicaton cycle. The communicaton cycle is a two-
way process, between two people that are having a conversaton in which they are trying to understand each other
and are checking to ensure that they understand each other. Communicaton is about making contact with others
and being understood. It involves people sending and receiving ‘messages’. We all communicate, or ‘send messages’,
contnuously. The communicaton cycle has si stages
1. A person has an idea. For e ample, the nurse has an idea to tell the translator that they will translate for
Miss Kimara.
2. They code their ‘message’ For e ample, the nurse would put her idea into words.
3. They send their message to someone else. For e ample, the nurse would tell the translator "We will require
you to be a translator for Miss Kimara".
4. A second person then receives the message. For e ample, the translator hears what the nurse is asking
them to do.
5. The second person decodes the message. For e ample, the translator interprets what the nurse has said to
them.
6. The message is understood. For e ample, the translator understands the task that they have been asked to
do.
Tuckman's stages of group interacton
The efectveness of communicaton in groups can be afected by how much people feel they belong together. When
people first meet in a group they are ofen unfamiliar with each other and require tme to get to know each other
which is a process known as group formaton. Many groups e perience a moment of struggle before people unite
and communicate and are able to communicate efectvely. One theorist to e plain group formaton stages is
Tuckman (1965). Tuckman suggested that most groups go through a process involving four stages
1. Forming. This is the stage where team members are allocated tasks, and team members act independently
as they do not know each other well enough to trust each other. For e ample, the nurse, translator and Miss
Kimara would go through a process called formaton.
2. Storming. This is the stage where team members start to work together to work on their task, they start to
form relatonships which can be good or bad. For e ample, the nurse, translator and Miss Kimara start to
work together.
3. Norming. This is the stage where team members agree on an idea and start to trust each other. For e ample,
the nurse, translator and Miss Kimara accept the contributon of each team member.
4. Performing. This is the stage where team members work together, and communicate with each other to
show their final performance. For e ample, the nurse, translator and Miss Kimara got to know each other
meaning that they respect each other, and are able to perform highly.
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