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Test bank for Canadian Organization Behavior 11th edition / 2024
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Test bank for Canadian Organization Behavior 11th edition / 2024
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1
Student: ___________________________________________________________________________
1. Which of these statements about the field of organizational behaviour is FALSE?
A Organizational behaviour scholars study individual, team and structural characteristics that influence
. behaviour within organizations.
B.Leadership, communication and other organizational behaviour topics were not discussed by scholars
until the 1940s.
C. Organizational behaviour emerged as a distinct field around the 1940s.
D. The field of OB has adopted concepts and theories from other fields of inquiry.
E. OB scholars study what people think, feel and do in and around organizations.
2. Which of these statements about the field of organizational behaviour is TRUE? A. Organizational
behaviour emerged as a distinct field during the 1980s.
B. The origins of some organizational behaviour concepts date back to Plato and other Greek
philosophers.
C. Information technology has almost no effect on organizational behaviour.
D.The field of organizational behaviour relies exclusively on ideas generated within the field by
organizational behaviour scholars.
E. The origins of organizational behaviour are traced mainly to the field of economics.
3. In the field of organizational behaviour, organizations are best described as: A. legal entities that must
abide by government regulations and pay taxes.
B. physical structures with observable capital equipment.
C. social entities with a publicly stated set of formal goals.
D. groups of people who work interdependently towards some purpose.
E. any social entity with profit-centred motives and objectives.
4. Organizational behaviour knowledge:
A. originates mainly from models developed in chemistry and other natural sciences.
B. accurately predicts how anyone will behave in any situation.
C. is more appropriate for people who work in computer science than in marketing.
D. helps us to understand, and influence the behaviours of others in organizational settings.
E. None of the answers apply.
5. Which of these statements about the field is FALSE?
A Organizational behaviour scholars study individual, team and structural characteristics that influence
. behaviour within organizations.
B. The field of OB has adopted concepts and theories from other fields of inquiry.
C. Organizational behaviour emerged as a distinct field around the 1940s.
D.Given the specific utility of the field, OB is useful for the managers in the organizations and not the
employees.
E. OB scholars study what people think, feel, and do in and around organizations.
6. According to the author of Canadian Organizational Behaviour, organizational behaviour knowledge:
A. should never be used to influence the behaviour of other people.
B. should be used mostly by managers and senior executives.
C. should never replace your commonsense knowledge about how organizations work.
D. is relevant to everyone who works in organizations.
E.should never be used to influence the behaviour of other people and should be used mostly by
managers and senior executives.
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7. Which of the following perspective is consistent with the concept of organizational effectiveness?
A. Open systems perspective
B. Organizational learning perspective
C. High performance work practices perspective
D. Stakeholder perspectiveE. All the answers are correct.
8. Which of the following is included in the open systems perspective of organizations? A. Inputs
B. Subsystems
C. Outputs
D. Feedback from the environment
E. All of the answers are correct.
9. The open systems perspective of organizational behaviour states that:
A. organizations take their sustenance from the environment and in turn affect that environment.
B.organizations can operate efficiently by focussing on what they do best and ignoring changes in the
external environment.
C. people are the only important and valued organizational input.
D. organizations should be viewed as machines with one working part.
E. All of the answers are correct.
10. ACME Software Ltd has developed a training program to make employees more aware of how their
jobperformance affects customers and other employees within the organization. This training program
relates most closely with which of the following concepts?
A. Contingency anchor
B. Grounded theory
C. Open systems perspective
D. Marketing principles
E. Organizational efficiency
11. Which organizational behaviour perspective discusses inputs, outputs and feedback?
A. Mechanistic perspective
B. Open systems perspective
C. Goal-attainment perspective
D. Organizational learning perspective
E. Stakeholder perspective
12. Which of the following relates to the perspective that organizations are open systems? A. The
organization adjusts its services to satisfy changing consumer demand.
B The organization finds a substitute resource in anticipation of a future shortage of the resource
. previously used to manufacture the product.
C. Production and sales employees coordinate their work activities to provide a more efficient work
process.
D. The organization changes its products to suit customer needs.
E. All of the answers are correct.
13. The amount of outputs relative to inputs in the organization's transformation process is referred to as: A.
organizational efficiency
B. organizational effectiveness
C. organizational deficiency
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D. transformational quotient
E. organizational footprint
14. Knowledge management is an extension of:
A. traditional accounting methods of measuring corporate assets.
B. the organizational learning perspective of organizational behaviour.
C. microeconomic principles of supply and demand.
D. the efficiency model of industrial engineering.
E. None of the answers apply.
15. Intellectual capital refers to:
A. how much money an organization spends on training and development.
B. the stock of knowledge that resides in an organization.
C. the percentage of information available that is actually used productively by the organization.
D. the total cost of computers and other 'intelligent' machines in the organization.
E. the cost of hiring a typical employee.
16. Intellectual capital consists of:
A. knowledge that employees possess and generate.
B. the knowledge captured in an organization's systems and structures.
C. the value of the organization's relationship with customers.
D. All of the answers are correct.
E.knowledge that employees possess and generate and the knowledge captured in an organization's
systems and structures.
17. A computer maintenance company wants to 'capture' the knowledge that employees carry around intheir
heads by creating a database where employees document their solutions to unusual maintenance
problems. This practice tries to:
A. transform intellectual capital into knowledge management.
B. transfer human capital into structural capital.
C. prevent relationship capital from interfering with human capital.
D. reduce the amount of human capital.
E. transfer structural capital into relationship capital.
18. The organizational learning perspective states that an organizations' effectiveness depends on: A.
extracting information and ideas from the external environment and through experimentation.
B. ensuring that knowledge is shared throughout the organization.
C. ensuring that employees effectively use the knowledge available to them.
D. All of the answers are correct.
E ensuring that knowledge is shared throughout the organization and ensuring that employees effectively
. use the knowledge available to them.
19. Which of the following is a form of knowledge acquisition? A. Hiring job applicants.
B. Research and development.
C. Information sessions where employees describe to colleagues unique incidents involving customers.
D. All of the answers are correct.
E. Hiring job applicants and research and development.
20. Which of the following is an example of knowledge acquisition?
A. Surveying employees about their attitudes towards recent corporate changes.
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