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CRCR Test Review Exam/33 Answered Questions
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CRCR Test Review Exam/33 AnsweredQuestions
Important revenue cycle activities in the pre-service stage include; - -
Obtaining or updating patient and guarantor information
-In the pre-service stage, the cost of the scheduled service is identified and
the patient's health plan and benefits are used to calculate; - -The amount
the patient may be expected to pay after insurance.
-Demographic and health plan edit failures are identified and resolved within
the Patient Access area. Census activity is processed, Discharges are
completed and correctly coded. These activities are considered - -Point-of-
service revenue cycle activities.
-HFMA best practices call for patient financial discussions to be reinforced; -
-With a written statement of the conversation
-HFMA's patient financial communications best practices specify that
patients should be told about the types of services provided and; - -Who
participates in providing the service, e.g. surgeons, radiologists, etc.
-The process of evaluating compliance with financial assistance policies
involves; - -The annual observation, monitoring, and tracking of results for
all best practices.
-The account resolution clock begins when - -The first statement is sent to
the patient
-The soft cost of a dissatisfied customer is - -The customer passing on
information about their negative experience to potential patients or through
social media channels
-The hard cost of a dissatisfied customer is - -loss of future revenue
-When there is a request for service, scheduling staff must first - -Confirm
the patients key identification information
-A standardized form informing patients about the conditions that must be
agreed to as part of the agreement for the hospital to provide care is called -
-Conditions of admission
-Hospitals need which of the following information sets to assess a patients
financial status - -Demographic, Income, Assets, and Expenses
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