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NHA module 16: Communication and Customer Service QUESTIONS ANS CLEAR CERTIFIED ANSWERS 2023/2024 $10.99   Add to cart
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NHA module 16: Communication and Customer Service QUESTIONS ANS CLEAR CERTIFIED ANSWERS 2023/2024
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module 16: Communication and Customer Service QUESTIONS ANS CLEAR CERTIFIED ANSWERS 2023/2024 To be a successful member of a team, which of the following actions should a medical assistant take? - correct answer demonstrate willingness to perform extra duties A patient in the waiting room a...

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  • February 11, 2024
  • 2
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers

Subjects

  • nha
  • to be a successful member of a team which of the
  • a patient in the waiting room approaches a medical
  • nha module 16 communication and customer service

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  • NHA
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nha module 16: Communication and
Customer Service
To be a successful member of a team, which of the following actions should a medical
assistant take? - correct answer demonstrate willingness to perform extra duties

A patient in the waiting room approaches a medical assistant and states, "I've been
waiting 30 minutes to see my doctor. Can't you do something?" Which of the following
responses by the assistant is an example of active listening? - correct answer "You
sound frustrated about how long you've been waiting."

A medical assistant is preparing a business correspondence. Which of the following is a
characteristic of the modified block letter style? - correct answer The complimentary
closing is centered on the page

A medical assistant is checking in a patient who is hearing impaired. Which of the
following actions should the assistant take? - correct answer Stand within the
patient's field of vision.

A medical assistant is providing discharge instructions for a patient who is visually
impaired. Which of the following actions should the assistant take? - correct answer
Notify the patient when entering the room.

In which of the following locations should the inside address appear in a business
letter? - correct answer Between the dateline and the salutation

A medical assistant is checking in a patient who does not speak the same language as
the assistant. Which of the following actions should the assistant take? - correct
answer Ask a bilingual staff member to assist with communication.

Which of the following elements is essential for successful teamwork? - correct answer
related short-term and long-term goals

A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is demanding an
explanation. Which of the following actions should the assistant take? - correct answer
Acknowledge the patient's concern.

A patient calls into the office to report that her medication is "not working". Which of the
following responses should the medical assistant make? - correct answer "I will notify
the provider about your situation."

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