DECODING: PROCESS OF INTERPRETING MESSAGES FROM OTHERS INTO MEANING
INTERPERSONAL COMMUNICATION PROCESS- COMMUNICATORS ENCODE AND SEND
EMSSAGES AT THE SAME TIME THAT THEY ALSO RECEIVE AND DECODE MESSAGES
ENCODING AND DECODING PROCESS OCCURS CONTINUOUSLY
GOAL OF INTERPERSONAL COMMUNICATION PROCESS IS TO ARRIVE AT THARE
MEANING SITUATION IN WHICH PEOPLE INVOLVED ATTAIN SAME UNDERSTANDING ABOUT
IDEAS/TJHOUGHTS/FEELINGS
BARRIERS TO ACHIEVE SHARED MEANING:
NOISE: CAUSES DISTORTION/INTERUPTION OF MESSAGES
EXTERNAL:
PHYSICAL NOISE: EXTERNAL NOISE
INTERNAL
PHSYSIOLOGICAL NOISE: DISRUPTION DUE TO PHYSIOLOGICAL FACTORS (HEARING
PROBLEMS/ILLNESS/MEMORY LOSS)
SEMANTIC NOISE: DIFFERENT MEANING TO THE SAME WORDS OR PHRASES
PSYCHOLOGICAL NOISE: INTERFERENCE DUE TO ATTITUDES/IDEAS/EMOTIONS EXPERIENCED
DURING AN INTERPERSONAL INTERACTION
, FILTER OF LIFE EXPERIENCES:
ACCUMULATION OF KNOWLEDGE/VALUES/EXPECTATIONS/ATTITUDES BASED ON PRIOR
PERSONAL EXPERIENCES
EMOTIONAL HIJACKING:
EMOTIONAL INTELLIGENCE: UNDERSTANDING EMOTIONS/MANAGING EMOTION TO SERVE
GOALS/ EMPATHIZING WITH OTHERS/ HANDLING RELATIONSHIPS WITH OTHERS
MANAGER WITH EQ EFFECTIVE INFLUENCING OTHERS/OVERCOMING CONFLICT SHOWING
LEADERSHIP COLLABPORATING IN TEAMS MANAGING CHANGE
EQ BETTER OUTCOMES IN BUSINESS REASONNING AND STRATEGIC THINKING
EQ SINGLE BEST PREDICATOR OF WORK PERFORMANCE 90% OG HIGH PERFORMERS ARE
HIGH IN EQ HIGH EQ EARN MORE PER YEAR THAN LOW EQ
**YOU FEEL ALL YOUR INCOMING MESSAGES BEFORE YOU REASON ABOUT THEM**
EMOTIONAL HIJACKING: EMOTIONS CONTROL OUR BEHAVIOUR, CAUSING US TO REACT
WITHOUT THINKING PREVENTS EFFECTIVE INTERPERSONAL COMMUNICATION LEADS TO
UNWATNED BEHAVIOURS
EMOTIONAL INTELLIGENCE IS DIVIDED IN 4 DOMAINS:
1. SELF-AWARENESS: FOUNDATION OF EQ ACCURATELY UNDERSTANDING YOUR EMOTIONS AS
THEY OCCUR AND HOW THEY AFFECT YOU ONGOING ATTENTION TO ONES INTERNAL STATES
TRIGGERS:EVENTS THAT CAUSE STRONG EMOTIONAL REACTIONS
BECOME MORE AWARE OF TRIGGERS ADJUST INTERPERSONAL COMMUNICCATION TO
AVOID EMOTIONAL HIJACKING
2.SELF-MANAGEMENT: ABILITY TO USE SELF AWARENESS OF YOUR EMOTIONS TO STAY FLEXIBLE
AND TO DIRECT YOUR BEHAVIOUR POSITIVELY
MITIGATING INFORMATION: FAVOURABLE EXPLANATION FOR WHY OTHERS HAVE BEHAVED
IN A CERTAIN WAY
HIGH SELF MANAGEMENT VS LOW SELF-MANAGEMENT:
OPTIMISM: VIEW FAILURES THAT CAN BE CHANGE DIN THE FUTURE
PESSIMISM:VIEW FAILURES AS INDICATIONS OF THEIR OWN INCOMPETENCE OR
INABILITY DWELL ON PAST RATHER THAN LOOKING TO THE FUTURE
3.EMPATHY: UNDERSTANDING OTHERS- ABILITY TO ACCURATELY PICK UP ON EMOTIONS IN
-----OTHER PEOPLE AND UNDERSTAND WHAT IS REALLY GOING ON WITH THEM DESIRE TO
HELP OTHERS DEVELOP IN THEIR WORK RESPONSABILITIES AND CARREER OBJECTIVES
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