WGU c208 2023 Exam Questions and Answers

WGU c208 2023 Exam Questions and Answers Bridges' Transitional Model - ANSWER A change process model with three stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning Change Curve Model - ANSWER A change process model that explores how individuals manage personal change Change management - ANSWER The process of managing change in an organization Creativity - ANSWER The generation of new ideas by individuals and teams Cultural Web Model - ANSWER An organizational culture model that reviews six cultural elements: stories, rituals and routines, symbols, organizational structure, control systems, and power structure Cultural norms - ANSWER A culture's expectation of its members' behavior in any given situation First, Second, and Third Order Change Model, - ANSWER A change process model that explores different orders of change: First -conformative, Second - reformative, and Third -transformative Innovation - ANSWER The process by which an organization generates new ideas and converts them into new products, business practices, and strategies that create value Leadership - ANSWER The process by which one person influences the thoughts, attitudes, and behaviors of others Organizational Cultural Assessment Model - ANSWER A model that categorizes an organization as having one of four types of culture: Clan, Adhocracy, Market, or Hierarchy Organizational behavior - ANSWER The study of how people individuals, and groups act in organizations and how organizations can be made more effective Organizational change - ANSWER The act or fact of making an organization something different from what it is or from what it would be if left alone Organizational culture - ANSWER The basic tacit assumptions about how the world is and ought to be that a group of people share and that determines their perceptions, thoughts, feelings, and their overt behavior Paradigm - ANSWER A theory or model about how something should be done, made, or conceived Anticipatory change - ANSWER A type of change that can be recognized in advance Change agent - ANSWER One who initiates a change effort Christensen's Disruptive Innovation Model - ANSWER A model that looks at the impact on organizations and industries of disruptive technological innovation Contingency planning - ANSWER Planning for the response to situations that may occur such as emergencies or setbacks Crisis change - ANSWER A type of change triggered by a crisis Diffusion of Innovation Theory - ANSWER A model developed by Everett Rogers that seeks to analyze why and how innovations gain popularity Discriptive change models - ANSWER A category of change models used for trying to understand what is going on in an organization Evolutionary change - ANSWER A type of change that occurs incrementally Kotter's Process for Change - ANSWER A change model that begins with establishing urgency and that emphasizes communication and coalition-building Lewin's Model of Change - ANSWER A descriptive change model based on three steps: "unfreezing," "changing" and "refreezing Prescriptive change models - ANSWER A category of change models used for developing a step-bystep process for change Reactive change - ANSWER A type of change triggered by external factors Revolutionary change - ANSWER A type of change that challenges the established order in fundamental ways Schema - ANSWER An organized pattern of thought or behavior Trigger event - ANSWER An occurrence that itself results in the risk event happening