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Cope Health Scholars MC Exam/87 Questions & Answers
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Cope Health Scholars MC Exam/87 Questions& Answers
What does a uniform consist of? - -tucked polo shirt, khaki pants, ID, white
tennis shoes, black pen, opt. black/brown belt
-What is the latest date that participants can reschedule their shifts? Add
additional shifts? - -the 25th of the month before the shifts begin; after the
25th until the end of the month
-How can a participant reschedule a shift? How often? - -e-mail the DC at
least 48 hours before with: date and time of shift to be rescheduled, reason,
requested replacement; two times in a month becomes grounds for
counseling
-How can a participant excuse a missed shift? - -call the charge nurse 15
minutes after the shift starts, e-mail the DC at least 24 hours before with:
reason, new shift date and time
-What is an unexcused missed shift? Protocol? - -when the participant fails
to notify the DC until after the shift begins; 1 unexcused missed shift is
automatic counseling
-If participants take two back-to-back shifts, what must they do? - -take a
30-minute break in between, and use two lines in their timesheet, with the
appropriate time allotments (so that the second shift would only have 3:30)
-What is an hours audit request form? - -to request documentation of hours
completed
-What are the three levels of punishment for violating protocol? - -
counseling report (review policy and correct behavior); suspension from
shifts (under performance contract); counseling session (possible release)
-What are the four stakes of health service delivery? - -regulators
(government agencies, acredditing agencies, etc.), providers (health care
professionals), payers (government: medicare for elderly, medicaid for poor;
HMO: primary care referral; PPO: direct to specialist), consumers (patients:
outpatient, inpatient; community)
-How will the health care of tomorrow hopefully differ from that of today? - -
more of a focus on primary and preventive care, with most money spent
there, as opposed to intensive care/specialty
, -What is HCAHPS? - -a patient experience survey that determines 30% of
the hospital's value-based incentive payments (so, basically a reward for
quality)
-What are the 8 domains of HCAHPS? - -nurse communication, doctor
communication, communication about medications, responsiveness of
hospital staff, cleanliness and quietness, pain management, discharge
management
-"30 second rule" - -never keep a patient or a person on the phone waiting
for more than 30 seconds without checking in with them (with a smileeeee)
-"no point" policy - -never point to where someone is; always them there
directly
-What is AIDET? - -Acknowledge, Introduction, Duration, Explanation, Thank
You
-What is KIAHI? - -Knock, Introduce, Assess, Hand Hygiene, Identify
-What is an HAI? - -a healthcare-associated infection, or an infection that
developed in a setting where healthcare is delivered
-What is a nosocomial infection? - -an infection acquired while a patient is in
the hospital
-What is PPE? And what are four types? - -personal protective equipment;
gloves, gown, eye, and respiratory protection
-What is the central premise of standard precautions? - -all bodily fluids are
potentially infectious
-What is antibiotic resistance? - -when the over-prescription of antibiotics
results in antibiotic resistance, in which the strong bacteria are immune
-What are examples of viral infections? - -HIV, HPV, EBV, Influenza
-How to prevent the spread of blood borne pathogen injuries? - -don't recap
needles, ensure that used needles are disposed in appropriate sharps
container, use proper PPE; primarily, these are spread through needles sticks
and blood splash exposures
-What do you do if you are exposed to blood? - -wash the needle sticks and
cuts; flush the nose, mouth or skin; irrigate the eyes, report the exposure to
the charge nurse, complete assessment documentation, page the Program
Manager
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