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WGU C207 Exam Cram – Questions And Answers
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WGU C207 Exam Cram – Questions And Answers
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WGU C207 Exam Cram – Questions And AnswersNet Promoter Score ✔️Ans - used in management. Developed by Fred
Reichfeld, Bain & Company -satisfaction ratings 20 - 30 0-6 detractors 7-8
passives. 9 -10 promoters. % promoters - % detractors
PDCA Cycle ✔️Ans - four-step method for testing hypotheses and solving
problem Plan-Do-Check-Act
Results-Based Management ✔️Ans - mgmt strategy uses results as the
central measurement of performance. nonprofit & gov. Input, activities,
output, outcome, impact -life cycle based -simplicity -flexibility -
transparency
Crossover Analysis ✔️Ans - two or more plans or options to consider
ex picking best option for new office
test-retest method ✔️Ans - same test to the same sample at two different
times
histogram ✔️Ans - graph specification limits. distribution showing the
frequency of occurrences of a variable -specification limits
ANOVA ✔️Ans - technique used to determine if there is a significant
difference among three or more mean ex compare outcomes of different
drug testing results
ANOVA Null Hypothesis ✔️Ans - all population means are equal H0: µ1 =
µ2 = µ3.
Anova alt Hyphothosis ✔️Ans - ot all of the population means are equal
z-score ✔️Ans - # of standard deviations from the mean mean is 0 diff
b/w individual's score & avg div by standard deviation. In this situation it
would be (86-80) / 2.5 = 2.4.
Davenport and Kim's Three Stage Model ✔️Ans - three stages: framing
the problem, solving the problem, &communicating results
, Weighted composite index ✔️Ans - Created when a researcher applies
more weight to certain goods or services than others as they are
calculating the index number.
Balanced Scorecard ✔️Ans - Variance = actual performance - target
performance. 1.financials 2.internal business process 3.learning & growth
4. customer
Balanced Scorecard advantage ✔️Ans - Improves org alignment &
communication -Links company ops strategy -Emphasizes strategy & org
results
Balanced Scorecard disadvantage ✔️Ans - time & effort to est meaningful
scorecard *not full pic of company performance, & financial data *difficult
to maintain momentum *Requires a wide cross-section of org in dev the
system *May not encourage desired behavior changes
Cause-and-Effect Diagram ✔️Ans - identifies process elements (causes)
that
might affect an outcome fishbone
Consumer Price Index ✔️Ans - measure of inflation in the U.S. Weighted
Composite Index
Heteroscedasticity ✔️Ans - assumption that the variance of a dependent
variable change across the range of values
Regression analysis ✔️Ans - Takes information from one data set and can
predict information for another data set.
Homoscedasticity ✔️Ans - Assumes that the variance of a dependent
variable is consistent across the range of values.
Linear Programming ✔️Ans - max or min solutions in a situation that has
various constraints ex Fast food, 3 products from same kitchen max profits
w/ production mix on limited grills
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