NU 131 Exam 2 Questions and Correct
Answers, With Complete Solution Updated
2024.
Communication
And interaction between two or more people
what is the communication process?
message sender method receiver an feedback
message
Expression or thought
sender
a person who transmits a message
method
The way the message was sent
receiver
interprets message
One-way communication
Send her controls the situation by telling the receiver what to do
Two-way communication
there is feedback or discussion
verbal communication
expressed in words
nonverbal communication
physical appearance, facial expression, just yours, I contact, tone of voice, touch, and
silence
Re-stating
Repeating in a slightly different way
Clarifying
The process of making sure you have understood the meaning of what was said
Reflecting
Repeating in your own words what you think was said.
Summarizing
Retelling the main ideas of a text in your own words.
Minimal encouraging
sounds or words that encourage the sender to continue with the message
Remaining silent
can encourage the sender to continue
Validating
Asking questions related to the original statement
why
Another way of saying no
false reassurance
, what you say in your reassurance may not be true
probing
pushing for more information than is necessary
belittling
make (someone or something) seem unimportant, insulting
giving advice
Telling the receiver what to do
Simple answers
Causes the receiver to feel misunderstood
Congruence
agreement, harmony
time & setting
When and where communication takes place
Proxemics
Space between the individuals
Biases
Prejudices or negative beliefs
physical handicaps
difficulties with vision and/or hearing
What are factors that can affect communication
congruence, time and setting, proxemics, biases, physical handicaps
Examples of blocking communication
asking why, false reassurance, probing, judging, belittling, giving advice, and simple
answers
Communication strategies for active listening
Restating, clarifying, reflecting, summarizing, minimal encouraging, remaining silence,
summarizing, validating
Culture
Total knowledge, ideas, thoughts, beliefs, values, communication, actions, attitudes,
tradition, customs, and objects that a group possess
Stereotypes
False assumptions of another culture group
transcultural nursing
The way of viewing patients as belonging to one world with many cultures
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
cultural competence
the ability to interact effectively with people of different cultures
Describe the general differences among cultural groups
Family structure, food preferences, religious beliefs, communication, educational
background, wellness and illness beliefs, pregnancy and birth beliefs and terminal and
death beliefs
Explain the importance of cultural values and spiritual beliefs to patients
Allows for a patient to feel comfortable while starting to trust the nurse
Non-judge mental cultural diversity
Answers, With Complete Solution Updated
2024.
Communication
And interaction between two or more people
what is the communication process?
message sender method receiver an feedback
message
Expression or thought
sender
a person who transmits a message
method
The way the message was sent
receiver
interprets message
One-way communication
Send her controls the situation by telling the receiver what to do
Two-way communication
there is feedback or discussion
verbal communication
expressed in words
nonverbal communication
physical appearance, facial expression, just yours, I contact, tone of voice, touch, and
silence
Re-stating
Repeating in a slightly different way
Clarifying
The process of making sure you have understood the meaning of what was said
Reflecting
Repeating in your own words what you think was said.
Summarizing
Retelling the main ideas of a text in your own words.
Minimal encouraging
sounds or words that encourage the sender to continue with the message
Remaining silent
can encourage the sender to continue
Validating
Asking questions related to the original statement
why
Another way of saying no
false reassurance
, what you say in your reassurance may not be true
probing
pushing for more information than is necessary
belittling
make (someone or something) seem unimportant, insulting
giving advice
Telling the receiver what to do
Simple answers
Causes the receiver to feel misunderstood
Congruence
agreement, harmony
time & setting
When and where communication takes place
Proxemics
Space between the individuals
Biases
Prejudices or negative beliefs
physical handicaps
difficulties with vision and/or hearing
What are factors that can affect communication
congruence, time and setting, proxemics, biases, physical handicaps
Examples of blocking communication
asking why, false reassurance, probing, judging, belittling, giving advice, and simple
answers
Communication strategies for active listening
Restating, clarifying, reflecting, summarizing, minimal encouraging, remaining silence,
summarizing, validating
Culture
Total knowledge, ideas, thoughts, beliefs, values, communication, actions, attitudes,
tradition, customs, and objects that a group possess
Stereotypes
False assumptions of another culture group
transcultural nursing
The way of viewing patients as belonging to one world with many cultures
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
cultural competence
the ability to interact effectively with people of different cultures
Describe the general differences among cultural groups
Family structure, food preferences, religious beliefs, communication, educational
background, wellness and illness beliefs, pregnancy and birth beliefs and terminal and
death beliefs
Explain the importance of cultural values and spiritual beliefs to patients
Allows for a patient to feel comfortable while starting to trust the nurse
Non-judge mental cultural diversity
