ARE 112 Midterm #2 Questions and Answers 100% Correct!!

Coercive Power - ANSWER-The power to punish Legitimate power - ANSWER-the power granted by some authority Expert power - ANSWER-the power to have some specific skill or knowledge not found in others Referent Power - ANSWER-The power from admiration or respect Reward Power - ANSWER-the power from being able to provide a reward for others Change Management. - ANSWER-Why Change occurs---- Change methods: Phase method Crossover approach Phase method - ANSWER-1. Unfreezing: prepare for change (use coercive or expert power) 2. Changes (make changes) 3. Refreezing (change is stabilized) eg-training, re-write manuels Crossover approach - ANSWER-Cross over to the other side Today: PCS/ Next Week: Macs Advantage: Reduces errors. Needs to be singular Change Strategies - ANSWER-Force Coercion Rational Persuasion Shared Power Force Coercion - ANSWER-Use of formal authority to create change Rational Persuasion - ANSWER-Creating change through rational and empirical arguments Shared power - ANSWER-Developing support through personal values, beliefs and commitments. Why change Occurs? (more related to incremental than transformational changes) - ANSWER-1. Dissatisfaction with the present situation 2. External pressures 3. Momentum toward change Threats to the Change Process - ANSWER-1. Degree of change 2. Time frame 3. Impact of culture 4. Loss of existing benefits. 5. Threat to position power Headcount - ANSWER-Total # of people that work somewhere. Critical Success Factor Dashboard - ANSWER-Shows critical success factors SKAs - ANSWER-Skills Knowledge Abilities Protected Classes - ANSWER-People of color National origin Gender including pregnancy but not sexual orientation religion Disabilities Age Theories of discrimination - ANSWER-primarily ethnic and racial but can also be socioeconomic Disparate or Adverse treatment Disparate or Adverse Impact Types of harassment - ANSWER-Sexual Racial or Ethnic