ServiceNow Certified System Administrator Exam 2022 summer

ServiceNow Certified System Administrator Exam 2022 summer Global Text Search - Displayed on the banner frame. In the top right hand corner. Brings back all records related to a specific term as entered by the user. - Search multiple record types from a single search field. Application Navigator Filter navigator - Quickly sort through applications and modules within application navigator. - Used to navigate quickly to applications and modules. - Can filter Favorites - Can access directly to table *** Các applications và modules được hiển thị dựa theo role của user đang login. Application Navigator History Tab - Tracked: Lists, records, homepages. - Not tracked: UI Pages, non-standard interfaces. - Default 30 (sys_ ry_length) Impersonate User (ADMIN ONLY) Allows the admin to switch user views without logging out *** For testing and visibility Saving forms (Submit, Update, Save, Insert, Insert & Stay) - Submit: Save changes on new form and return to previous page. - Update: Save changes on existing record and return to previous page - Save: Saves changes without leaving page - Insert: Saves new record to database instead of updating current item - Insert & Stay: Saves new record to database instead of updating and stays on page UI16 - Switch: (ADMIN ONLY) Gear icon Switch to UI16 - Differences UI15: + Banner frame comparison + Application navigator + Favorites tab / Edge (removed) + System settings / Split Layout (removed) + Basic configuration (banner size, color scheme, ...) and company logo - Configuration: + Page header caption / Browser tab title + Banner image + System timezone. Date time format + Text / Background / Border color + Base theme List Context Menus Right-click menus that provide 3 levels of controls which are: 1. List Title (List Context Menu) 2. List Column Header (Column Context Menu) 3. List Row (Record Context Menu) List Filters Three components that make up a filter condition include: + Field + Operator + Value Users / Groups / Roles - User: (sys_user) - Group: (sys_user_group) Set of users who share a common purpose, offering an easy way to refer to those users collectively. - Role: + are a collection of permissions that are used to Grant access and Assign Security. + a persona that is assigned to a group or a single user; A user can be assigned more than one. May contain other ones. It's an organizational element. Used to grant access to applications. Inherits all permissions of any others it includes. *** Assign role to group rather than assign role to user. Form Design - Form Context Menu Configure Form Design. - Create new or change existing form views. How to add more fields to a form ? Form Design / Form Layout Personalize List Columns - AKA Slush Bucket. - To show or hide fields on a view, as well as change the list column order for the current logged-in user. Task - A task is any record that can be assigned or completed by a user in ServiceNow - A task record is created from a table that extends the Task [task] table - Work is performed upon a task and it is eventually moved to a closed state. - Tasks are created by users who are requesting the task to be performed, and are then updated as the task moves along a workflow. - Tasks can be assigned to specific users or user groups. - The Task [task] table is one of ServiceNow's core tables and provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables. - Task-specific functionality: + Approvals + Asignments + Service Levels + Inactivity Monitors + Workflow Real-time editing - Edit records in real-time and see edits saved by other users, improving collaborative efforts - It allows you to work with others on the same record, indicating their state (editing or viewing) as well as what their edits are (shown through the blue "pulse" icons in this screen capture). Activity Streamline Editing - The activity stream inline editor enables users to contribute to actual work within a record without opening a form interface - A benefit of activity stream inline editing is that you are able to update multiple active records without having to open a single record. Visual Task Boards - Self-Service Visual Task Boards - Transform your lists and forms into an interactive graphical experience - Create a personal to-do list, collaborate in real-time with group members on assignments, and more. - Displayed graphically as lanes and cards - Consist of: + Taskboard tools + Quick Panel + Lanes + Cards - 3 types: + Freeform (free) + Guided boards (get data from list / actual data is modified) + Flexible (get data from list / actual data is not modified) Events - is an indication that certain conditions have occurred in the system, which are then responded to with pre-defined actions - triggered by: + User actions + Scripts (Business Rules and Workflows) - important tables: + The event definitions are in the Event Registration [sysevent_register] table + The Event Log displays records from the Event [sysevent] table + To see a log of every generated event navigate to System Policy Events Event Log Notifications - is a tool for alerting users when events that concern them have occurred through the following methods: + Email + SMS + Meeting Invitation - Notifications are received by configured users and voluntary recipients and can notify of specific activities in the platform, such as updates to incidents or change requests. - ADMIN role - Creating notifications allows administrators to specify: • When to send the Notification • Who receives the Notification • What content is in the Notification - Notifications can be sent when a record is Inserted or Updated (or both) into a table, only if the specified conditions are met. - If using an Email Template then Subject and Message will be used from the template unless overridden with a different(new) subject and/or message. How to create new Reports ? 1. Reports View / Run module Report Designer 2. Open Column Context Menu, choose Bar Chart / Pie Chart Metric - is used to measure and evaluate the effectiveness of IT service management processes - measure data over time to show past history - can gather data as the data is updated When does the flag article checkbox display? When a published article is viewed When is article retired? Legacy Documentation, article is superseded by more current information What is a published article? Article is current and available according to role assigned What is a review article? Article is ready for subject matter expert (SME) and professional review Order Guides - assist customers in ordering a complete set of needed items and help users identify the item relationships - provide the ability to order multiple, related items as one request. What is the name of the task SLA table? task_sla What are types of Triggers ? - Record-based triggers run a flow after a record has been created, updated, or deleted. - Schedule-based triggers run a flow at the specified date and time: daily, weekly, monthly, etc. - Application-based triggers are added when the associated application spoke* is activated. In some instances, a plug-in may need to be activated as well (e.g. Flow Designer Support for Service Catalog). Knowledge base ServiceNow KB can be public or private but is Private by default. Users without account who access service portal will be redirect to what? Login form / page Common Variable Types Multiple Choice Select Box Single Line Text Reference Checkbox Record producer - An interface used to create service catalog records; an alternative to lists and forms. Each of these focuses on a specific process or task and can be used anywhere in the ServiceNow platform. In the Service Catalog, these are presented in categories along with catalog items. - These build the system components associated with the request - Users can use these to create incident, request, an emergency change, and more - One of KB population methods Order field - establishes a sequence for displaying lists (Item with 100 order field displays first, 200 displays second) SC Item Request Output (What is created when requesting an item) Request REQ sc_request Request Item RITM sc_req_item Catalog Task SCTASK sc_task