1 SERVICENOW CIS - SAM (SOFTWARE ASSET MANAGEMENT) EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADE D A+ A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workf low? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. Correct Answer: The user's manager must approve or decline the reclamation. Which default role has access to the Software Asset application, but has limited access to its administrative features? a) sam_developer b) sam c) sam_user d) sam_admin Correct Answer: sam_user Which of the following is NOT a valid entitlement import error? 2 a) Publisher Part Number not found b) Publisher Part Number and Software Model not found c) Multiple software models found for the Publisher Part Number d) Import template customized resulting in one or many fields being invalid e) Purchased rights should be less than 20 Correct Answer: Purchased rights should be less than 20 By default, which ServiceNow role can view reconciliation results? a) sam_reconcile_user b) sam_user c) sam_viewer d) sam_cmdb_user Correct Answer: sam_user Which of the following remediation options may be available after a reconciliation has been run? (select 4) a) Create Allocations b) Create New Model c) Remove Allocations d) Purchase Rights e) Remove Entitlements f) Remove Unlicensed Install s Correct Answer: a) Create Allocations 3 c) Remove Allocations d) Purchase Rights f) Remove Unlicensed Installs In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: a) Update license metrics b) Create allocations c) Remove unlicensed installations d) Remove software products Correct Answer: Remove unlicensed installations Which of the following calculations are provided for publishers on the license workbench? (Select four.) a) Total Spend b) Number of unlicensed installs c) True -up Cost d) Potential Savings e) License Metric Results f) Over -licensed amount Correct Answer: a) Total Spend c) True -up Cost 4 d) Potential Savings f) Over -licensed amount The license me tric field is by default, displayed on which record form within ServiceNow? a) Software Model b) Software Allocations c) Software Entitlement d) Software Types Correct Answer: Software Entitlement Which of the following is an invalid software normalizat ion status? a) New b) Fully normalized c) Manually normalized d) Publisher normalized e) Match not found Correct Answer: Fully normalized What are three ways to get software asset data into ServiceNow? a) Clone, Background Script, Discovery b) Import Da ta, Plugin, Clone c) Discovery, Import Data, Manual
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