This summary contains all the elaborations of the lectures, literature and work groups per week for the course HSOM. So it is all the material you need to be able to pass your exams. The summary is written by 5 diligent students from academic year 2017/2018. By means of these summaries we have all ...
Health Service Operatio aoagemeot
Sc Health Care aoagemeot 2017-2018
Lectures, Wirkgriups & Literature
1
,Overview if maodatiry literature
Biiks
Fitzsimmons and Fitzsimmons. Service Management: Operatonss Strategys Informaton Technology.
o Chapter 1 The Service Economy
o Chapter 3 New Service developments pages 69-81
o Chapter 6 Service Quality
o Chapter 7 Process Improvement
Vissers and Beech. Health Operatons Management. Patent Flow Logistcs in Heathcare
o Chapter 1 Introducton
o Chapter 3 Basic Concepts and Approachess
o Chapter 4 Unit Logistcs. Allocaton and Utlisaton of Resources
o Chapter 5 Chain Logistcs. Analysis of Care Chains
Artcles
Bowers MRs Swan JEs Koehler WF. (1994). What attributes detetmree ubuairt aed satssactie wrth heaith cate
deirvet ? Health Care Management Review 19(4):49-55.
Bredenhoffs Eelco; van Lents Wineke A. M.; van Hartens Wim H. Epploring types of focused factories in hospital
care: a multple case study. BMC Health Services Research 10s DOI: 10.1186/1472-6963-10-154. JUN 7 2010. Only
pages 1-3 (untl ‘Methods’) and 12-16 (from “cross case analysis...”)
Bruin des AMs· Bekkers Rs Van Zantens L.s Kooles GM. 2010. Dimensioning hospital wards using the Erlang loss
model. Ann Oper Res (2010) 178: 23–43… epcept par 4&5. DOI 10.1007/s10479-009-0647-8
Depter. F. 2003 Operatng room utlizaton: informaton management systems Curr Opin Anaesthesiol 16:619–
622.
Elkhuizen et al. 2010. Managed Outcomes Methodological guidelines. Chapter 3-10. Pag. 28-56
Fomundams S.s Herrmanns J. 2007. A Survey of Queuing Theory Applicatons in Healthcares ISR Technical Report
2007-24. Pages 1-17.
Johnsons J. Simple Queuing Theory Tools You Can Use in Healthcare
Locock L. Healthcare redesign: Meanings origins and applicaton. Quality & Safety in Health Care 2003; 12:53-7.
Lovelles J.s 2001s Mapping the Value Streams IIE Solutonss vol. 33s issue 2s pag. 27-33
Naves D.s 2002. How to compare Sip Sigmas Lean and the Theory of Constraints. A framework for choosing what’s
best for your organizaton. Qbuairt Ptigtess 73-78.
PeltokorpisA; Linnas M; Malmströms T; Torkkis P; Lillranks PM (2016) "Five focus strategies to organize health care
delivery"s Internatonal Journal of Health Care Quality Assurances Vol. 29 Issue: 2s pp.177-191
Silanders Katariina; Torkkis Paulus; Lillranks Paul; Peltokorpis Ant; Braps Saara A; Kailas Minna (2017).
Modularizing specialized hospital services: Constraining characteristcss enabling actvites and outcomess
Internatonal Journal of Operatons & Producton Managements Vol. 37 Issue: 6s pp.791-814s
https://doi.org/10.1108/IJOPM-06-2015-0365
Special Delivery Unit. Technical Guidance Introducing Demand and Capacity Plannings pages 8-26
Vanhaecht Ks De Witte Ks Panellas Ms Sermeuss Ws 2009. Di pathwa s aiwa s iead ti ietet itgaeried cate
pticesses? Journal of Evaluaton in Clinical Practce 15:782- 788.
Veen van-Berkp E.s Korne de sDF. Oliviers OSs Bal RAs Kazemier G. (2016) "Benchmarking operatng room
departments in the Netherlands: Evaluaton of a benchmarking collaboratve between eight university medical
centres"s Benchmarking: An Internatonal Journals Vol. 23 Issue: 5s pp.1171-1192s https://doi.org/10.1108/BIJ-04-
2014-0035
Young Ts Brailsford Ss Connell Cs Davies Rs Harper Ps Klein JH. Using industrial processes to improve patent care.
BMJs 2004s 328:162-164.
2
, HSO WEEK 1
Research feld & Ciocepts
Lecture 1
Workgroup 1
Literature
3
, Lecture 1: Research feld & ciocepts
Health Service Operatons Management (HSOM): The analysiss designs planning and control of all the steps
necessary to deliver services to clients in healthcare.
Unit – Process – Network
Unit: A department in a health organizaton that performs operatons
of the same operaton type
Process: Series of operatons that need to be performed to produce a
partcular service
Network: Combinaton of units and chains performing operatons for
services for several groups of clients
Develipmeot if the research feld
From 1800: moving from agriculture towards manufacturing towards service economy (for epample
Disneyland or McDonalds).
Services – a defniton (Christan Gronroos 1990)
4
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