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EMD Exam Study Guide Latest 2023 Graded A $12.49   Add to cart

Exam (elaborations)

EMD Exam Study Guide Latest 2023 Graded A

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EMD Exam Study Guide Latest 2023 Graded A+ TRUE TRUE RATE VOLUME FALSE FALSE TRUE VIDEO RELAY VOICE CARRYOVER HEARING CARRYOVER MY LANGUAGE FOREIGN LANGUAGE INITIAL RESPONSE AN ADULT CHILD'S LEVEL ADDRESS CALLBACK NUMBER STAY ON THE PHONE INTENDED MESSAGE HYSTERICAL THRESHOLD GA...

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  • February 23, 2024
  • 10
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
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EMD Exam Study Guide Latest 2023 Graded A+

1). True

 Ans: ANI/ALI INFORMATION SHOULD ALWAYS BE VERIFIED TO ENDURE ACCURACY.

TRUE/FALSE


2). True

 Ans: WHEN CALLING FOR HELP, THE CALLER MAY HEAR MORE RING TONES THAN
THE CALL TAKER.

TRUE/FALSE


3). Rate

 Ans: IN EFFECTIVE TELECOMMUNICATION, ________ IS MORE IMPORTANT THAN
VOLUME.


4). Volume

 Ans: IN EFFECTIVE TELECOMMUNICATION, RATE IS MORE IMPORTANT THAN
__________..


5). False

 Ans: WHEN WORKING WITH A CALLER WITH MENTAL ILLNESS WHO IS SUFFERING
FROM HALLUCINATIONS OR DELUSIONS YOU SHOULD CHALLENGE FALSE ASSERTIONS
OR BELIEFS.

TRUE/FALSE


6). False

 Ans: WHEN WORKING WITH A CALLER WITH MENTAL ILLNESS WHO IS SUFFERING
FROM HALLUCINATIONS OR DELUSIONS YOU SHOULD GO ALONG WITH FALSE
ASSERTIONS OR BELIEFS.




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, TRUE/FALSE


7). True

 Ans: WHEN WORKING WITH A CALLER WITH MENTAL ILLNESS WHO IS SUFFERING
FROM HALLUCINATIONS OR DELUSIONS YOU SHOULD INFORM THE CALLER YOU SEE
THINGS DIFFERENTLY AND ACKNOWLEDGE THE FACT THAT PEOPLE HAVE THE RIGHT
TO SEE THINGS IN THEIR OWN WAY.


8). Video relay

 Ans: ALLOWS SPEECH AND HEARING IMPAIRED CALLERS TO COMMUNICATE WITH
CALLTAKERS BY SIGNING THEIR MESSAGES TO AN INTERPRETER.


9). Voice carryover

 Ans: ALLOWS HEARING IMPAIRED CALLERS TO SPEAK TO CALLTAKERS AND RECEIVE
TTY/TDD ANSWERS FROMM THE CALLTALER.


10). Hearing carryover

 Ans: ALLOWS SPEECH IMPAIRED CALLERS TO USE TTY/TDD TO TEXT CALLTAKERS
AND HEAR THE CALLTATKER'S ANSWERS.


11). My language

 Ans: TO EFFECTIVELY WORK WITH FOREIGN-LANGUAGE CALLERS YOU AS A CALL
TAKER MUST DETERMINE - DOES THE FOREIGN-LANGUAGE CALLER KNOW ENOUGH OF
__ ________ TO COMMUNICATE?


12). Foreign language

 Ans: TO EFFECTIVELY WORK WITH FOREIGN-LANGUAGE CALLERS YOU HAVE TO
KNOW HOW TO OBTAIN _______ ________ SUPPORT.


13). Initial response

 Ans: TO EFFECTIVELY WORK WITH FOREIGN-LANGUAGE CALLERS THE CALLTAKER
MUST KNOW WHEN THEY SHOULD SEND AN _______ ________.




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