OPOTA 3.4 Crisis Intervention with answers rated A+ 2024/2025

OPOTA 3.4 Crisis InterventionDescribe Active Listening Skills - correct answer a. Attempting to hear and understand what a person is saying b. Most persons in crisis have a desire to be heard and be understood 1) Active listening attends to this need 2) It is critical for developing a relationship that will ultimately lead to crisis resolution c. Use minimal encouragements 1) Demonstrate that you are listening carefully (e.g., responding with "yes", "ok", or "I see) 2) Give occasional, brief, and well-timed vocal replies d. Paraphrasing 1) Repeating in own words what he/she thinks the subject said 2) This shows that the officer is not only listening but also understanding what is being said e. Officers who use active listening skills acquire additional facts that allow them to form accurate judgments about incidents or individuals f. Armed with more accurate information , officers can respond or act more intelligently and identify better alternatives to resolve situations g. Active listening also demonstrates to others that officers are aware of and sensitive to their emotions h. Asking open ended questions 1) "Who", "what", and "how" questions allow you to assess the person's situation 2) Avoid the overuse of "why" questions which may imply interrogation Describe the difference between a traditional suspect encounter and an encounter with an individual with a mental illness is... - correct answer ...the need to be non-confrontational The Four Categories of the Loss Model - correct answer • Loss of Reality o Profile Person may be frightened, confused, and have difficulty concentrating or communicating The person may appear to be experiencing delusions or hallucinations and the officer should neither validate nor deny the existence of what the person is experiencing Instead, officers should defer the issue of a person's delusions by acknowledging how the person's view of the situation must make them feel o De-escalation goal Try to ground the person in the "here and now" Ask his/her name and use it Try to make eye contact Ask simple questions (e.g., "how are you doing?", "Do you take any medications?", "How are you feeling?") Cut through the fear and confusion and get the person to voluntarily comply with your request If the person is experiencing "command voices," it is especially important, for officer safety, for the officer to be aware that the "voices" may be telling the person to do something. Try to understand by asking, "Are you hearing voices?" and if their response is "Yes", then ask, "What are they telling you?" • Loss of Hope o Profile Description The person may be emotional, very withdrawn, fatigued, feeling of being overwhelmed, suicidal talk or gestures, crying, despair They may have strong feelings of being helpless, hopeless, and worthless; they may have experienced a recent loss o De-escalation goal Instill some hope within the encounter so that the person can be persuaded to talk to someone or seek help You should be prepared to address thoughts of suicide as outlined later in this lesson plan and by agency policy and procedures • Loss of Control o Profile Description This person may often be angry, irritable, or hostile Can present themselves as victims (e.g., life is unfair) and they do not feel listened to May be manipulative, impulsive, destructive, or argume