update
4-step process that makes up "analytics" - Answer-Asking meaningful questions
Acquiring relevant data
Analyzing the data quantitatively
Presenting the results
3 major categories of skills required for data science - Answer-Hacking skills
Math and statistics knowledge
Substantive expertise
Social Network Theory - Answer-Social network analysis involves the mapping and
measuring of relationships and flows between people, organizations, systems, and
other connected knowledge entities. The nodes in the network are the individual people
while the links show relationships or flows between the nodes.
1st vs. 2nd order questions - Answer-1st order questions stand on their own and second
order questions are about first order questions and their answers
1st order- questions about concrete and absolute matters (What should we place on our
shelves?)
2nd order- questions of a more abstract nature (How/why should we put this on our
shelves)
Organizational impacts of "muting" HiPPOs - Answer-HiPPO- Highest paid person's
opinion
Impacts of muting HiPPOs- shifting to data-driven decision making can pull power and
influence away from HiPPOs
Functions vs. Processes - Answer-Functions- discrete action that produces a result
Process- flow of related activities that work together to achieve an objective
Silo effect - Answer-workers complete their tasks in their functional silos without regard
to the consequences for the other components of the process
Consequences of poor organizational coordination - Answer-Delays, Excess inventory,
Lack of visibility across the process
Characteristics of a project - Answer-Definite beginning and end date (temporary
endeavor)
Produces a deliverable or outcome (unique product, service, or result). Creates value.
Often limited by triple constraints
IT project failures, generally - Answer-IT projects suffer from two types of failures: