Exam (elaborations)
Front Desk Representative 2024/2025 updated Questions And Answers 100% correct Verified
- Course
- Institution
A follow up courtesy call should:Take place within 10 minutes of guest's move Active upselling techniques used during the reservation process includes:Describing the features and benefits of the more expensive rooms What should you do if you are unable to resolve a guest complaint?Apologize to t...
[Show more]