Exam (elaborations)
HCA101 FINAL EXAM GRADED A+
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Ways to Communicate with Angry Clients - Ans. 1. Recognize client feels frustrated/frightened. Use empathy and stay non-judgmental. 2. Treat client with respect and dignity! DIPPS. 3. Answer client's questions thoroughly and clearly. If cannot answer, tell client supervisor will answer. 4. Kee...
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