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MANCOSA business communication letter example and notes
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Note to students: Kindy note the KCQs, and longer questions are a form of reference and practice forassignments and exams. The answers are incomplete and is not a memorandum. The questions and
answers aim to provide structure on how to answer longer and shorter questions, your own content and
examples should be provided. Copying and pasting the answers and examples verbatim from the
document constitutes a form of plagiarism.
1. Intercultural communication can be defined as communication between people who differ
in terms of race, gender, age, culture, family structure, language or educational background.
(5)
Intercultural barriers in this scenario could include any four of the following:
Language, culture, kinesics, stereotyping, and attitude to time.
A language barrier might exist where the Chinese manager could speak only limited
English and would struggle with English. Likewise, the local staff would not
understand Chinese.
Cultural differences might include different attitudes to dress codes, greetings,
formality, punctuality and work ethics.
Kinesics might cause a barrier since the Chinese manager would have different
expectations regarding body language, gestures, etc.
Stereotyping might arise, for example, where the Chinese manager might think that
the local people were not time conscious or were lazy or lacking in focus. The local
people might think the Chinese manager would be inflexible, work long hours, be
lacking in empathy.
Attitude to time barriers might arise where the Chinese manager might arrive at work
early, take very limited breaks and work long hours and expect the same from the
local people. They, on the other hand, might arrive at work on time or be late for
work, adhere to normal rest and meal breaks and leave work according to the set
daily working hours.
, 3.1 Advantages of using email for business communication:
Messages can be transferred quickly and inexpensively
They do not depend on the availability of the receiver
They reduce the amount of paper distributed and filed
Messages can be sent nationally and internationally with ease.
3.2
To: smith@hotmail.com 16 October 2012
Order for boxed encyclopaedia set
Dear Mr Smith
Thank you for your order for a boxed encyclopaedia set for 2012.
The publishers have taken a decision to discontinue the printed versions and to sell the
electronic version instead. This new format has many advantages for purchasers – it allows
for a flexible system of regular updating of information at minimal cost and also enables
readers to access the material immediately on their electronic devices.
We have pleasure in sending you a price list for the electronic version which has just been
published. We feel confident that you will consider placing an order since there are
significant cost savings for you and also the benefit of regular updates. Please contact me if
you require any further information or if you have any queries.
Yours sincerely
John Barnes
Manager
2. You have recently bought a new motor car called the Adventurer from the Asia Pacific
Motor Company. During the first month, you did not have any engine problems with the
vehicle but you experienced the following problems: the boot jammed and you could not
open it; one of the mirrors fell off when you were driving on the highway; the indicators do not
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