IHOP Server Test | 100% Correct Answers | Verified | Latest 2024 Version
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Course
IHOP Server
Institution
IHOP Server
what is the platinum rule of guest service - treat guests as they want to be treated
surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - be there for me, listen to me, treat me nicely
in general there are three type of guest - fast frien...
IHOP Server Test | 100% Correct Answers | Verified | Latest 2024 Version what is the platinum rule of guest service - ✔✔treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - ✔✔be there for me, listen to me, treat me nicely in general there are three type of guest - ✔✔fast friendly exact when giving their order a guest tells you id like a cheese burger well done tomato on the side bun toasted with no butter and fries extra crispy this guest is - ✔✔exact when seating a guest the guest strikes up a conversation with the hostess about how many years they have been coming to this ihop and all the great memories they have here. the guest is - ✔✔friendly while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest is - ✔✔fast define the last process for resolving a guest concern - ✔✔listen apologize solve thank what is the best way to ensure your voice comes out across the telephone as warm and energetic - ✔✔smile when talking which statement best describes the greeting you should give when answering the phone - ✔✔good morning thank you for calling ihop on central this is ashley how may help you based on what you've learned, which statement about our guests is most true - ✔✔our guests care most about being treated with warm and friendly service that meets their needs
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