BUSINESS MANAGEMENT AND ADMINISTRATION CLUSTER EXAM WITH COMPLETE SOLUTIONS!!

1. One of the main functions of the legal procedure is to A. establish laws. B. enact legislation. C. resolve disputes. D. dissolve businesses. - ANSWER-C 2. Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha? A. Sole proprietorship B. Franchise C. Partnership D. Corporation - ANSWER-D 3. Which of the following statements regarding company policies is true: A. Company policies identify general company rules. B. Company policies and procedures are the same thing. C. Company policies describe emergency measures. D. Company policies identify very specific employee actions. - ANSWER-A 4. Before an individual can follow verbal directions, s/he must first be ready to A. listen. B. write. C. speak. D. understand. - ANSWER-A 5. What is important to do when giving verbal directions to make sure the audience understands? A. Maintain eye contact B. Ask questions C. Use gestures D. Explain information - ANSWER-B 6. It is most appropriate for business people to use complex, technical jargon when they are A. introducing a friend to a business associate. B. greeting new customers. C. speaking with coworkers. D. informally conversing with an acquaintance. - ANSWER-C 7. You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he's telling you a long story about his recent vacation. However, you have several other calls on the line and tons of work to do. How should you handle this situation? A. Tell the customer you don't have time to talk about personal issues, so he should stay on topic. B. Tell the caller you're happy to hear about his vacation, but you have to take another call. C. Transfer the call to someone else who has more time to talk to the customer. D. Talk to the customer as long as he wants to appear more interested. - ANSWER-B 8. When participating in group discussions, it is often helpful to A. appoint a leader. B. try to socialize. C. interrupt a speaker. D. be aggressive. - ANSWER-A 9. What should a business employee do before writing an informational message? A. Identify the audience B. Plan a response C. Wait for feedback D. Select the medium - ANSWER-A 10. Which of the following are characteristics of a well-written executive summary: A. Error free, simple, and creative B. Clear, concise, and error free C. Creative, concise, and informal D. Concise, informal, and error free - ANSWER-B 11. What information should be included in the recommendations section of an analytical report? A. Benefits and risks B. Product characteristics C. Budgetary constraints D. Project status data - ANSWER-A 12. Which of the following statements would be placed in the introductory section of a research report: A. The purpose of this study is to determine why sales have been decreasing for three consecutive quarters. B. Based on the previously stated findings, it is recommended that the XYZ Company revise its operating budget. C. The survey consisted of 250,600 respondents from the northern region of the country. D. The statistics indicate that the business is losing up to 15% of its market share to new competitors - ANSWER-A