Essay
Eindscriptie NCOI
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Eindscriptie, afstudeeropdracht NCOI. Praktijkgericht onderzoek naar procesverbetering.
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HBO Bachelor BedrijfskundeScriptie
Externe meldingen:
naar een proces in balans
Afbeelding 1: Balans. Bron: Noordoosttwente.pvda.nl
Naam: NCOI Opleidingsgroep
Studentnummer: Opleiding: HBO Bachelor Bedrijfskunde
Datum: 10 november 2018 Begeleider:
Dit document bevat vertrouwelijke informatie.
Totaal aantal woorden: 12.232
, SCRIPTIE 1
Voorwoord
Persoonlijk
Veel leesplezier!
Plaats, 2018
Naam
, SCRIPTIE 2
Inhoudsopgave
Voorwoord
Samenvatting…………….............................................................................… 3
1. Inleiding…………………………………………………………………….…...…… 5
1.1. Organisatie…………………………...…………………………..….…… 5
1.2. Aanleiding en context………………..………….…………..……..….....5
1.3. Positie onderzoeker……………….....………………………………..… 7
1.4. Literatuur............................................................................................ 7
1.5. Scope................................................................................................. 8
1.6. Leeswijzer.......................................................................................... 9
2. Literatuuronderzoek en theoretisch kader….…………………………….…... 10
2.1. Literatuuronderzoek…………………………...…...………….………… 10
2.1.1. Verbetermodellen voor processen..................................... 10
2.1.2. Criteria waaraan het proces moet voldoen........................ 11
2.1.3. Het proces Externe meldingen........................................... 12
2.1.4. Borging van verbetermodellen........................................... 12
2.1.5. In control............................................................................. 14
. 2.2. Onderzoeksmodel.............................................................................. 14
3. Onderzoeksontwerp…….…….………..………..................…………...…......... 15
3.1. Context en respondenten.................................................................. 15
3.1.1. Context............................................................................... 15
3.1.2. Respondenten.................................................................... 15
3.2. Meetinstrumenten.............................................................................. 15
3.2.1. Kwalitatief onderzoek......................................................... 15
3.2.2. Kwantitatief onderzoek....................................................... 16
3.3. Procedure en analyse........................................................................ 17
3.3.1. Kwantitatief onderzoek....................................................... 17
3.3.2. Kwalitatief onderzoek......................................................... 17
4. Resultaten en analyses……………………..…………………………….………. 19
4.1. Resultaten kwantitatief onderzoek..................................................... 19
4.1.1. Enquête.............................................................................. 19
4.2. Resultaten kwalitatief onderzoek....................................................... 20
4.2.1. Deskresearch proces Externe meldingen…………...…….. 20
4.2.2. Deskresearch cultuur en leiderschap................................. 22
4.2.3. Deskresearch anonieme meldingen Politie…………..…… 23
4.2.4. Interviews leidinggevenden................................................ 23
4.2.5. Interviews medewerkers..................................................... 24
4.3. Analyses.............................................................................................25
4.3.1. Methoden........................................................................... 25
4.3.2. Criteria................................................................................ 26
4.3.3. Het proces Externe meldingen........................................... 26
4.3.4. Borging............................................................................... 27
4.3.5. In control............................................................................. 27
5. Conclusies........................................................................................................ 29
5.1. Conclusies en beantwoording deelvragen......................................... 29
5.2. Beantwoording centrale onderzoeksvraag......................................... 30
6. Aanbevelingen................................................................................................. 32
7. Discussie.......................................................................................................... 34
Literatuur.............................................................................................................. 35
Bijlage I, organogram.......................................................................................... 37
Bijlage II, enquêtevragen.....................................................................................38
Bijlage III, interviewgids...................................................................................... 40
Bijlage IV, interview medewerkers..................................................................... 41
Bijlage V, enquêteresultaten............................................................................... 42
Bijlage VI, uitwerking interviews leidinggevenden........................................... 47
Bijlage VII, uitwerking interviews medewerkers............................................... 54
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