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RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM NEWEST 2024 ACTUAL EXAM 300 QUESTIONS AND CORRECT DETAILED ANWERS (VERIFIED ANSWERS) |ALREADY GRADED A+ $27.49
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1 | P a g e RWST 016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM NEWEST 2024 ACTUAL EXAM 300 QUESTIONS AND CORRECT DETAILED ANWERS ( VERIFIED ANSWERS ) |ALREADY GR ADED A+ RWST 016 EXAM What will happen when you boot a computer with a failed CMOS battery? - ANSWER - CMOS Configuration information is lost What is the quickest way to find system support content on the Lenovo Support site? - ANSWER - Enter the machine type and model into quick path Which type of ESD damage can decrease the long term lifespan of a computer component? - ANSWER - Latent You are working onsite performing a repair on a Lenovo ThinkCentre. While you are performing the repair, you receive a phone call from a friend you are planning to spend the weekend with. What is the correct way to maintain professionalism and 2 | P a g e deal with the phone call? - ANSWER - Wait until you have finished the repair and are no longer on the job to return the call. Which of the following once onsite is necessary for Service Technicians to comply with Customer Safety and Security Procedures? (Select all that apply) - ANSWER - Introduce themselves The Lenovo Support Site gives a technician access to which of the following? (Selet all that apply) - ANSWER - Device Drivers AND Hardware Maintenance Manuals AND Diagnostics You have just performed service to a Lenovo ThinkStation PC. Which things should you do before exiting the site? (Select all that apply) - ANSWER - Gather up all items you took onsite. AND Verify the problem is resolved. What are the two types of Customer Replaceable Unit(CRU)? (Select all that apply) - ANSWER - Self-Service 3 | P a g e AND Optional Service The Lenovo Diagnostics Bootable USB can be booted by itself and tests hardware in what types of devices? (Select all that apply) - ANSWER - ThinkPad AND IdeaPad Which ThinkPad product series is known for its flexibility, striking design and high performance and offers four different usage modes?The Lenovo Support Site allows access to Maintenance Diskettes, tips, and known issues for contact centers. Which of the following best describes what you will need to access these? - ANSWER - A secure login Which document provides the list of parts that are classified as CRUs? - ANSWER - Hardware Maintenance Manual (HMM) OR User Guide OR Owner's Manual NOT 4 | P a g e Service and Support Guide Which of the following tools will allow you to load it onto a USB key to test systems in the event of a storage failure? - ANSWER - Lenovo Solutions Center OR Windows Recovery New service videos are added to LenovoServiceTraining.com based off of what? - ANSWER - Customer demand OR Software Changes OR Mechanical Changes NOT Servicer Requests What is the first phase of the Service Order Process? - ANSWER - Service Order Acknowledgement Which of the following documents contains a detailed FRU list for a Lenovo computer? - ANSWER - Hardware Maintenance Manual (HMM)
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