CIPS L5M9 Operations Management LO1 fully solved 2024/2025

CIPS L5M9 Operations Management LO1 fully solved 2024/2025Operations Management - correct answer The processes of managing the resources and processes involved in the acquisition and transformation of inputs and the distribution of outputs. Five Key Performance Dimensions / Performance Objectives - Slack and Brandon-Jones - correct answer 1. Quality 2. Speed 3. Dependability 4. Flexibility 5. Cost Quality - correct answer Producing products and services that satisfy customer needs. Speed - correct answer Ensuring a short lapse of time between when orders are made and fulfilled. Dependability - correct answer Producing products that are reliable and consistent. Flexibility - correct answer Adapting to changes in demand or marketplace changes. Cost - correct answer Producing products and services at minimum cost. Operation - correct answer Smallest divisible piece of work or activity within an organisation. CREATING FLOW Production Methods - correct answer 1. Make to Order - craft production. Does not commence until an order has been received. 2. Mass Production - make to stock - low variety / high volume