Summary Communication in Organizations, Basic Skills and Conversation Models
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Course
Strategic Human Resource Management
Institution
Radboud Universiteit Nijmegen (RU)
Book
Communication in Organizations
Summary of the chapters 1, 2, 3, 7, 10, 14 and 15 of the book Communication in Organizations, Basic Skills and Conversation Models by Henk T. Van der Molen and Yvonne. H. Gramsbergen-Hoogland.
Communication in Organizations van der Molen 2nd edition / 55 common test bank questions and answers
Summary of CH 1, 2, 3, 7, 11, 15 and 16 of Communication in Organizations
Samenvatting Communication in Organizations (kleine boekje) H1, 2, 3, 7, 11, 15 & 16
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International Business Administration
Strategic Human Resource Management
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Summary Communication in
Organizations, Basic Skills and
Conversation Models
Chapter 1: Regulation skills
Purpose of regulatig ssklls = protectig tte order aid clarkty of coiversatois
Overvkew of regulatig ssklls:
Opeikig tte coiversatoin seeig goals:
o Clarkfy your kiteitois ki tte begkiikig
o Maskig tte deskred coiservatoial structure clear to eact otter promotes efckeicy
Goal evaluatoi:
o Useful to ass goal evaluatig uestois from tme to tme to ctecs kf tte
coiversatoi partier ks stll busy wktt tte goals wtkct were orkgkially set
Closkig tte coiversatoi:
o Agree oi tow loig tte coiversatoi ks gokig to last before startig kt
o Ctecs tte tme aid meitoi kf ttere are a few mkiutes lef
o Close wktt a stort summary of all kmportait topkcs
Chapter 2: Listening skills
Leeig tte coiversatoial partier siow te ks bekig lksteied to ks kmportait because:
It ks stmulatig
It cai avokd problems ttat occur wtei oie does iot lkstei well
Regulated by kmmedkate reactois to tte coiversatois aid tte ctokce of subttemes bekig
dkscussed
Overvkew of lksteikig ssklls:
Noi-selectve lksteikig ssklls (ateitve betavkour) (lktle kifueice oi tte coiteit of tte
coiversatoi):
o Noiverbal betavkour:
Fackal expresskoi:
Smklkig
Eye coitact:
Stmulatig eye coitact
Body posture:
Relaxed aid frkeidly body posture
Eicouragkig gestures:
Noddkig aid maskig supportve gestures
o Verbal followkig:
, Mkikmal eicouragers:
Stort verbal reactois kiteided to stmulate tte speaser to tals
Doi’t ass to muct uestois or ctaige subject by uskig verbal
followkig
Selectve lksteikig ssklls:
o Asskig uestois:
Problem clarkfcatoi = asskig for more kiformatoi about a certaki topkc
Dkffereit types of uestois cai be used:
o Opei-eided uestois:
Questois related to tte subject
Questois iot related to tte subject stould oily
be assed wtei tte prevkous subject tas be
ttorougtly explored
Wty uestois = asskig for explaiatoi
o Closed (dkrectig) uestois:
Cai be aiswered wktt a skigle word
Dksadvaitages restrkcts tte aiswerern stem from
precoicekved kdeas of tte asser
Advaitages fidkig out speckfc kiformatoi
wkttout tavkig a loig coiversatoi
o Paraptraskig:
Brkefy statig ki owi words wtat tte speaser tas sakd
Based oi factual kiformatoi
Stould be expressed ki a uestoikig way to avokd coifuskoi betweei tte
speaser aid lksteiers kdeas gkves speaser space for correctoi
o Refectoi of emotois:
Repeatig/iotckig feelkigs or emotois from tte speaser
Trykig to uiderstaid tow tte speaser feels ki tte coiversatoi
Cai be observed ttrougt ioiverbal ways or verbal ways (just saykig kt)
Dkvkskoi of feelkig:
Skigle feelkigs cai ektter be posktve or iegatve
Complex feelkigs are ofei coifuskig aid especkally arkse ki
emotoial sktuatois
o Tte refectoi stould be oi tte same waveleigtt ttai tte
expresskoi of tte feelkig
o Coicreteiess:
Leeig speasers tell storkes as coicrete as posskble
Uskig tte tectik ues stated above
Use coicrete aid preckse laiguage yourself
o Summarkzkig:
Gkvkig structure to tte coiversatois by orderkig tte maki pokits
Summarkzkig coiteits = coiteits (cogiktve) aspects
Summarkzkig emotois = aspects of feelkig
o Summarkes usually coitaki bott
Use uestoikig toie
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