This summary covers Environmental Strategies,Environmental Issues,Customer Rights,Indicate how Discrimination can be resolved in a workplace,Inclusivity strategies through legislation, Inclusivity, Human Right Strategies, Team Performance Assessment, Conflict Management & Problem Solving, Criteria...
Work place diversity issues
Poverty ( uniforms / lunch)
Gender ( employment equity / equal salaries)
Inequality ( employment equity)
Language ( multiple languages)
Grievance Procedure
Step 1:
The employee with the grievance must bring it up with the supervisor who must resolve it
within 1 working day
If not satisfed with the supervisors’ decision they can write a formal complaint
Step 2:
Done by completing a formal grievance form and submitting it to the relevant
management
A meeting will be arranged within 1 working day
Meeting shall be attended by employee , a representative the supervisor or manager
Minutes will be taken of the meeting and added to the grievance form
If not happy can take it up with highest level of management
Another meeting will be held
Decision will be recorded on form
If still not satisfed can take it up with the CCMA
Grievance Vs. Conflict
Grievance Conflict
Def. when the employee is unhappy with a Def. clash of opinions, ideas or view points in the
problem/ complain in the work place workplace
It is a work related issue It is a disagreement between 2 or more parties in
the workplace
e.g. unfair treatment e.g. personality clash
Stages in Team development
Forming
A team Is formed consisting of diferent individuals who will work together to reach a
common goal
Team members volunteer to work together
Formed to solve a problem/challenge
Storming
After the team is formed it goes through a period of uneasiness called storming
Diferent ideas are stormed for consideration
This stage is important for the growth of the team
Norming
Team members agree on a common plan for the team
Consider their own ideas but agree with others to make the team perform well
Performing
Team members know each other so they can function as a unit
Find ways to get the job done smoothly without conflict/ external supervision
Mourning
Focus on the completion of the task
Methods to deal with difcult employees
Be calm and in control
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