Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Menu Test Exam 2024Texas Roadhouse Men...
What is our mission statement?
Legendary Food, Legendary Service
What is the Texas Roadhouse story?
Hand-cut steaks
fall off the bone ribs
fresh baked bread
made from scratch side items and dressings
ice cold beer
legendary margaritas
What are our Operational Goals?
Manager In the Window (MIW)
Leader At the Door (LAD)
First Time Guest (FTG)
Training
Taste and Temp
Alley Rally's
What are our Core Values?
Passion
Partnership
Integrity
Fun
all with... PURPOSE!
What are our hours of operation?
M-Th: 3pm-10pm
F-S: 11am-11pm
Sun: 11am-9pm
Where do employees park and why?
Around the sides and the back so that our guests have the best parking.
Describe the perfect uniform.
Black TXRH shirt
black or brown belt
name tag
liquor permit
clean apron
dark blue jeans (no rips or frays)
black non-slip shoes
hair pulled up
no visible tattoos or face piercings
what is early dine? when is it offered?
select menu items for $10.99
M-Th: 3pm-5pm
What is a first time guest?
, a guest who has never dined at our location, never been to a TXRH, or has not been in
6+ months
What are Kent's top 10?
1. Knowledgeable Servers
2. Sense of Fun
3. Urgency (Greets, Drinks, Food)
4. Manager Table Visits
5. 3 Table Sections
6. restroom focus
7. Lighting, Temp., Music, TVs (ambiance)
8. Bartenders (speed, awareness, guest names)
9. Hosts (smiles, urgency)
10. crew involvement
What is service with HEART? what does it stand for?
It's our steps of service. the TXRH way. not having to ask. it's always there.
H-Howdy - friendly, energetic, fun
E-Engage - knowledgeable, passionate, care/concern
A-Arrive - proud, present, attentive
R-Respond - kind, courteous, respectful
T-Thank You - genuine, memorable, grateful
How long do you have to greet a table?
15-45 seconds
How long do you have to get drinks to your table?
2-3 minutes
How long do you have to get Salads out?
5 minutes
How long do you have to get Apps out?
6-8 minutes
How long do you have to get entrees out?
12-15 minutes
Describe the 10-4 rule
Eye contact at 10ft and acknowledge/greet at 4ft
What does GROW stand for?
guest right of way
Cactus Blossom
Hand Battered deep fried Colossal onion for a group to share served with Blossom
(Cajun horseradish) sauce or ranch
Fried Pickles
7oz of pickle wafers hand battered and fried and comes with ranch or cactus blossom
sauce
Rattlesnake bites
10 hand-battered and deep-fried jalapeño bites filled with jack cheese and diced red
peppers.
ranch or cactus blossom sauce
Twisted Mozzarella
8 mozzarella cheese sticks twisted, breaded, and fried. served with 2oz of marinara.
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