1 Copyright © 2023 Pearson Education, Inc. TEST BANK : Organizational Behavior, 19th edition Stephen P. Robbins, Timothy A. Judge . Chapter s 1-18. Chapter 1 What Is Organizational Behavior ? 1) get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. A) Assistants B) Managers C) Secretaries D) Interns E) Apprentices Answer: B Explanation: The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 2) Jude Littleford, a manager at an environmental organization, is currently working on a global warming project. In addition to identifying which tasks related to creating awareness about the issue need to be done, Jude is also choosing the members of her team to engage with the public and to lobby the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking? A) Planning B) Organizing C) Scrutinizing D) Controlling E) Envisioning Answer: B Explanation: Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under? A) Planning B) Organizing 2 Copyright © 2023 Pearson Education, Inc. C) Scrutinizing D) Evaluating E) Leading Answer: E Explanation: The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 4) In his role as project manager for the "Saving Sicily's Small Farms" campaign, Arthur Swift ran into problems when the campaign could not be launched publicly according to schedule. Swift monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is he performing? A) Controlling B) Planning C) Formulating D) Leading E) Organizing Answer: A Explanation: To ensure things are going as they should, management must monitor the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Hard Employability Skills: Knowledge Application and Analysis Quest. Category: Application 5) Which of the following functions do managers undertake as part of planning functions? A) Defining an organization's goals B) Implementing strategies for achieving goals C) Executing plans to integrate activities D) Accomplishing goals of a project E) Employing strategies to coordinate tasks Answer: A Explanation: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 3 Copyright © 2023 Pearson Education, Inc. 6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a . A) leader B) figurehead C) resource allocator D) negotiator E) disturbance handler Answer: B Explanation: According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature. LO: 1.1: Define organizational behavior (OB). Difficulty: Easy Quest. Category: Concept 7) Linda Mark is a sales manager for Diconex, a company producing commercial and household heating and cooling equipment. The company has recently launched a new heat pump. Over the next few weeks, Linda will be sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing? A) Leader B) Liaison C) Disseminator D) Spokesperson E) Negotiator Answer: A Explanation: A leadership role comprises hiring, training, motivating, and disciplining employees. LO: 1.1: Define organizational behavior (OB). AACSB: Analytical thinking Difficulty: Moderate Quest. Category: Application 8) Regina George works as a campaign manager in a not -for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles? A) Figurehead B) Leader C) Liaison D) Entrepreneur E) Resource allocator Answer: C Explanation: The liaison role involves maintaining a network of contacts who provide favors and information. LO: 1.1: Define organizational behavior (OB).
