USPS Window Clerk Test Prep Exam Questions With Verified Answers

USPS Window Clerk Test Prep Exam Questions With Verified Answers USPS Mission? - answerProvide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. - answer24-Hour Clock USPS Delivery Methods - answerPlanes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - answerAutomated Postal Centers PACT Act - answerPrevent All Cigarette Trafficking Automated Postal Center - answerSelf Service Kiosk's (SSK), commercial retail outlets, banks/ATMs, Mail Arrival Profile - answerDetermines operational startup & staffing. Core Resposibilities - answerSecurity, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet - answerOnline resource to find handbooks, manuals, publications. Postal Explorer - answerA virtual library of postal information and tools designed for U.S. Postal Service customers, business mailers, and employees. It puts a wealth of postal requirements for mailing and shipping domestically, internationally, and to APO/FPO/DPO destinations, at your fingertips in an easy-to-use format. Directives - answerPolicies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM - answerDomestic Mail Manual; Policies, procedures and regulations for domestic mail. Information on extra services, postage prices, mail classes. ASM - answerAdministrative Support Manual: Policies, procedures for administrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. IMM - answerInternational Mail Manual: Mailing conditions for each country, also includes a list of countries. POM - answerPostal Operations Manual: Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehicle operation Philatelic - answerthe study and collecting of stamps and other postal matter as a hobby or an investment ELM - answerEmployee & Labor Relations Manual: Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. Postal Bulletin - answerOfficial source of updates and amendments to current directives. Can be accessed through Postal Explorer. Published Biweekly. Postal Forms - answerCan be searched by title or number. USPS.com also provides links to OPM, GSA, TSH, OSHA, OWCP. Value, Exceptional Service, Reliability - answerWill increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationships - answerPositive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback Shipping Services - answerPriority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select - answerEntry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives GXG - answerGlobal Express Guaranteed: 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46″ x 35″ x 46″, combination length and girth of 108″ International Mail - answerService to over 180 countries. Includes First Class Mail International (FCMI), First Class Parcel International (FCPI), Global Express Guaranteed (GXG), Priority Mail International (PMI), Priority Mail Express International (PMEI). Priority Mail - answer1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108″ length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8 Priority Mail Express - answer1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS First Class Mail - answerUp to 13 oz, 2-3 day delivery Media Mail - answerThe rate used by the U.S. Postal Service for the mailing of educational materials: books, videotapes, DVD's/CD's looseleaf pages, and binders Periodicals - answera magazine or newspaper published at regular intervals of at least 4 times a year. Zone Charts - answerUsed to calculate postage based on where you are shipping from. Oversized - answerover 108" combined length and girth to a maximum of 130" combined length and girth Balloon Pricing - answerPriority Mail zones 1-4, Standard all zones. Less than 20 lbs but measures over 84″ - 108″ will be charged 20 lb price. Big, light packages (HxLxW) x .785 / 194 - answerIf over 1728 cubic inches, formula for odd-shaped package balloon calculation. (HxLxW) / 194 - answerIf over 1728 cubic inches, formula for rectangular package balloon calculation. Machinable Parce Dimensions - answerHeight - Min 3 in, Max 17 in Length - Min 6 in, Max 27 in Thickness - Min 1/4 in, max 17 in Weight - Min 6 oz, Max 25 lbs What are the three parts of the PS1412-Daily Financial Report - answerReceipts Disbursements Stamp Accountability Person who triages customers standing in line are _________. - answerLobby Assistants The value of the stamp stock credit and money orders consigned to the sales and services associate is the ______________. - answerStamp Credit What is the importance of PSForm1412, Daily Financial Report? - answerReceipt Controls Unit where SSA's are assigned stamp stock and are accountable for losses is called ______________. - answerIndividual Accountability What are the two types of accountability? - answer-Individual -Segmented Inventory Things the secret shopper are looking for? - answer-Appearance of exterior of the property -Appearance of the lobby. -The personal appearance and cleanliness of the SSA, LSSA or Lobby Assistant -Did the employee use GIST?