HCMA 115 week 1 test review Questions and Answers for Chapter 8 & 9

If a patient wants to hold to speak to a certain staff member, the medical assistant does not have to return to the phone at all during the wait time. False 1 multiple choice option Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day? Self-scheduling 2 multiple choice options When answering incoming calls, what is the first thing the caller should hear? All are correct 2 multiple choice options The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as: surgeries. 2 multiple choice options Which of the following should be removed from the reception area as quickly as possible? Angry patients 2 multiple choice options The medical assistant must take care not to offer medical advice to the patient. True 1 multiple choice option Most providers allow medical assistants to give test results in which of the following circumstances? Only normal test results