Shift Lead Certification Test Questions With 100% Correct Answers.

How has your role changed now that you're a shift lead ? - Answer-*Communicating with your team about what needs to be cleaned. *Deploy schedule and make sure everyone's performing their best. *Take charge to make sure expired product is discarded. *When you're sharing on the spot feedback, in what order do you share feedback? - Answer-*Be nice. *Describe the behavior *Explain what the effect of the behavior was. *State the why and the desired outcome. What are the reasons your variance might be off? - Answer-*You miscounted or entered a number incorrectly. *Your transfers were not recorded. *Your delivery was not posted. You're the MIC. Rob, a food champion did not wash his hands after a meal break. How do you respond ? - Answer-* "Hey Mike, I noticed you didn't wash your hands. We wash our hands to prevent potential illness and so we don't spread germs. Can you please wash your hands right now and make sure you wash your hands every time you return to line." What can you do to make sure team members have a great first experience at franchise? - Answer- *Take time to explain benefits *Make them feel like a part of the team *Get involved and show you care. What steps need to be completed to safely open the restaurant? - Answer-*Inspect Exterior. *Enter the dining room with team members. *Inspect Interior. *Disarm Alarm. *Lock the dining room door.*Unlock the dining room door as needed. *What are some of the tasks in inventory workflow? - Answer-*Print count sheet. *Count inventory. *Check Variance. Which of the following does the MIC need to do right before opening the restaurant? - Answer-*Fill out the TRED board. *Ensure food is prepared correctly, proper tools are in place, and carryover procedures were followed. *Conduct a shift huddle. If a customer approaches you with a complaint about slow service, what should you do? - Answer- *Talk to customer and issue make-up. How does the MIC prepare a week ahead for their shift? - Answer-*Look at the schedule to ensure you have the right number of people. In the restaurant , where should the MIC check for potential bottlenecks? - Answer-*At the window point, order point, and on the line. Your team member is friendly, speaks clearly, and is great at multi-tasking. What position should you deploy them at? - Answer-* Front counter cashier Which restaurant zones should the MIC check before day part? - Answer-*Front Counter *Drive Thru *On the Line *Restaurant Miscellaneous As a MIC , what are the 3 key elements of speed a MIC should be focused on? - Answer-*Executing TRED *Removing bottlenecks *Maximizing TransactionsWhat statements are true about the MIC card?* - Answer-*It sets priorities for shifts. *It covers how a shift lead should be executing their shifts. *It demonstrates how to lead a shift from the MIC zone. *It shows the restaurant zones and how to evaluate them.