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Unit 12: IT Technical Support and Management Assignment C
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A detailed report on Unit 12: IT Technical Support and Management Assignment C
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Disaster Recovery PlanTo Ensure Business Con nuity
CURRENT AS OF: 22TH DECEMBER 2023
DOCUMENT OWNER:
KWAME AIDOO
SUPPORT ADVISOR
(LITTLEFISH)
aidoopaddypanyin@hotmail.com
, Table of Contents
Introduction ...................................................................................................................................... 3
Incident Response .......................................................................................................................... 3
Definition ........................................................................................................................................ 3
Purpose ........................................................................................................................................... 3
Procedures ..…………………….……….……………………………….……………………………….. 3
Incident Severity and Levels ..……………….……………………………………………….……. 6
Version Informa on and Changes……………….…………………………………………….... 7
Password Policy............................................................................................................................ 7
Disaster Recovery Plan…….……………………………….……………………………………….…… 9
Scope………………………………………………………………….………………………………………. 9
Version Informa on and Changes…………………………….……………………………..….10
Disaster Recovery Teams and Responsibili es………………….………………………..… 10
Disaster Management Team ..……………………………………………….……………..…… 10
Incident Response Team……………………………………………………………….……..….… 11
Senior Management Team………………………………………………………………………... 11
IT Support Team………………………………………………………………………………………... 12
Insurance …………………………………………………………………………………………………..… 12
Disaster Recovery Call Tree………………………………………………………………………….. 13
Communica on During a Disaster…………..…………………………………………………... 14
Communica ng with Employees……………………………………………………………….. 14
Communica ng with Customers………………………………………………………..……... 14
Communica ng with Vendors ..……………………………………………………………..…. 14
Remote Work Protocol .............................................................................................................. 15
Plan Tes ng and Maintenance…………………………………………………………….……….. 15
Maintenance………………………………………………………………………………….……...….. 15
Tes ng…………………………………………………………………………………………………….... 15
1| A s B e f o r e C r o y d o n L t d .
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