ITPM Final Exam Questions And Answers 1005 Solved 2024/2025

ITPM Final Exam Questions And Answers 1005 Solved 2024/2025 ______ of a Project Manager's job is communication. - answer95% What are the types of communication? - answerInternal, external, formal, informal, vertical, horizontal, official, unofficial, written, oral, verbal, and non-verbal Internal Communication - answerWithin the project team or organization External Communication - answerCustomers, vendors, public, etc.; everybody who is not on your team, may include people within your organization Formal Communication - answerReports, meeting minutes, project charter; anything with signatures, wider audience - people outside your team Informal Communication - answerEmails, memos Vertical Communication - answerUp and down the organization Horizontal Communication - answerDiscussion with peers Official Communication - answerNewsletters, reports Unofficial Communication - answerOff the record communications Verbal Communication - answerUse of voice inflection, volume, tone, etc.; communicates emotion and demeanor What are some communication skills? - answerEffective listening, questioning, educating, fact-finding, setting and managing expectations, persuasion, motivating, negotiating, conflict resolution, summarizing, recapping, and identifying next steps Communication skills can be... - answerimproved upon Communication Channels - answerThe number of different interactions that you have in a group What is the formula for the number of communication channels in a group where n is the number of team members? - answern(n-1)/2 What are the three communication methods? - answerInteractive, push, and pull What are some examples of interactive communication? - answerVerbal conversation, phone call, video call Push - answerSending information out to a person, targeted and specific What are some examples of push communication? - answerText messages, email, slack conversations Pull - answerInformation that is out in the open that someone must find/retrieve, not targeted What are some examples of pull communication? - answerSchoology, website, PowerSchool, social media Every time you add a member to a team, communication gets... - answermore difficult What things should you consider when communicating? - answerWho needs what information and when? Who is authorized to access the information? Where will the information be stored? How will the information be received (push, pull, interactive)? How will the information be communicated (formal, informal, etc.)? Are there any barriers to communication (language, time zone)? What are some communication barriers? - answerLanguage difference, accent, tone (in written form), noise, differences between the connotation of words, outside parties, level of distraction, and mood What factors should you consider when choosing a communication technology? - answerUrgency of need for information, availability of technology, ease of uses, project environment, and sensitivity and confidentiality of information When inviting people to meetings, only invite people... - answerwho are relevant and need to be there Agendas should be sent out ______ in advance. - answera week When should you bring refreshments for the meeting, and who should bring them? - answerIf the meeting will be two hours or more; person who calls the meeting brings refreshments; be aware of allergies, preferences, and dietary restrictions What should be in the meeting notes, and when should they be distributed? - answerAction items, the responsible party for them, and when they are due; should be distributed one or two days after the meeting Who should set the tone and keep the meeting on track? - answerPerson running the meeting What should you say to keep a meeting on track? - answerLet's get back on topic, let's bring everything back together, it seems like (name/names) have something to contribute, would you mind sharing it with us? During a meeting, ______ should contribute - answerEveryone If you are just disseminating information... - answersend it out in an email instead of a meeting Late people should be brought up to speed... - answerOnly if they are above you in seniority/position The only exception to starting a meeting on time is... - answerif the client is late What information do agendas include? - answerProject name, date of meeting, timeframe of meeting, location, attendees, and the layout and duration of meeting items (scope discussion, plan for meeting, introductions, etc.) Who should do the recap, and what is included in it? - answerThe person who took notes; includes action items, who is responsible for them, and when they are due User Story - answerA requirement, feature, and/or unit of business value that can be estimated and tested User stories are the basic unit of ______, ______, and ______ between the Scrum Team, business owners, and the Product Owner. - answercommunication, planning, and negotiation Persona - answerA fictional character or customer who represents a group of stakeholders; helps guide the prioritization, user experience, and features of a product Personas include... - answerinterests, needs, and expectations Personas should be a ______ number. - answerfinite Primary Persona - answerSomeone who must be satisfied, but cannot be satisfied by a user interface that is designed for another persona A primary persona's needs are _____ from other personas. - answerdifferent Negative Persona - answerSomeone who you are not designing your product for What's the format for a user story? - answerAs a ______, I want ______ so that ______ A large user story is called a... - answerepic User stories should be small enough that they can be... - answerdesigned, coded, and tested during the Sprint Iteration Acceptance Criteria - answerThe tests that the Product Owner uses to determine whether the user story was successful; did the user story meet the end user's needs?