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Summary Impact of low morale in a care setting
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Impact of low morale in a care setting
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Impact of low morale in a care settingIntroduction
Having worked for over 20 years within the mental health sector, it has always been
apparent to me how low-morale may impact performance, motivation and well-
being within a care setting. In my experience, the working environment can be
overlooked in the hustle and bustle of statistics, data analysis, audits and reports,
and at times we tend to become autonomous in our everyday activities without
understanding how we affect each other and the people around us. It has been
recognised that you can gauge the feel of an environment within the first ten
minutes by the way people present to you and how you present yourself, and you
can gauge the level of morale. When morale is high, people are more productive and
performance and motivation are improved. When morale is low, employees have
less motivation and performance and are more likely to leave their employment and
it could possibly lead to Safeguarding concerns.
Morale is the backbone of any organisation and there are many factors which drive
morale and these can be both positive and negative to our environment. Such things
as a heavy workload or having unrealistic goals, a high turnover of staffing,
management changes, conflicting management styles and personal conflicts, family
issues and many more. Any of these may affect the environmental dynamics of an
organisation and everyday working.
My work over the years has been quite varied working in Palliative care, Autism,
Mental Health, Psychiatric Rehabilitation and also with CAMHS and have been quite
varied environments. However, there is a common theme which is how low morale
may or may not impact within these environments.
The aims and objectives to this study are to investigate and identify:
1. Does low morale have any impact?
2. If so, what kind of impact does it have?
3. How does it impact on the service, individuals, staff and visitors?
For this research I will be using Primary data. Primary data consists of two
categories: qualitative and quantitative. I will be using quantitative research in the
form of questionnaires. For this I have first sought consent from 20 staff members,
with varying designations, from residential care workers to team Leaders to
Managers and occupation Therapists, across two of our sites with a full explanation
of how to use the questionnaires. All 20 staff members consented.
First consent was gained to participate in this study using the questionnaires, and
then individually by the staff members. The questionnaires were available to the
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