Thesis
Eindkwalificaties NCOI HBO Bachelor Management
- Course
- Institution
Eindkwalificaties incl. bewijsstukken voor de opleiding HBO Bachelor Management.
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Eindkwalificaties HBO Bachelor Managementxx
xx
November 2016
NCOI Opleidingsgroep
HBO Bachelor Management
Eindkwalificaties:
- Systeemdenken
- Analyseren
- Oordeelsvorming
- Resultaatgericht
- Klantgerichtheid
- Communiceren Portfoliobegeleider: xx
- Managen van onzekerheden en veranderingen Begeleider werkplek: xx
- Organisatiesensitiviteit Vertrouwelijk
,Inhoudsopgave
1 Systeemdenken................................................................................................................4
...........................................................................................................................................4
2 Analyseren.......................................................................................................................5
3 Oordeelsvorming..............................................................................................................6
4 Resultaatgericht...............................................................................................................7
5 Klantgerichtheid...............................................................................................................8
6 Communiceren.................................................................................................................9
7 Managen van onzekerheden en veranderingen..............................................................10
8 Organisatiesensitiviteit...................................................................................................11
Bewijsstukken...................................................................................................................12
1 Systeemdenken........................................................................................................................................................... 12
1.1 Handboek fotografie................................................................................................................................................. 12
1.2 Screenshot aanbod..................................................................................................................................................... 15
1.3 Plan afstofschema...................................................................................................................................................... 15
1.4 Screenshot agenda..................................................................................................................................................... 16
1.5 Plan aanbieden companycars............................................................................................................................... 16
2 Analyseren..................................................................................................................................................................... 17
2.1 Plan Productchecklist............................................................................................................................................... 17
2.2 Productchecklist......................................................................................................................................................... 17
2.3 Interne rapportage over conglomeratie dealers.......................................................................................... 17
3 Oordeelsvorming........................................................................................................................................................ 18
3.1 Print screen onderzoek historie probleemproduct......................................................................................18
3.2 Print screen onderzoek historie klant............................................................................................................... 18
3.3 Oplossing klacht Klant G......................................................................................................................................... 18
4 Resultaatgerichtheid................................................................................................................................................. 20
4.1 Performance culture Organisatie X.................................................................................................................... 20
4.2 Screenshot weekgesprekken................................................................................................................................. 20
4.3 Gespreksopzet weekgesprek.................................................................................................................................. 20
4.4 Plangesprek.................................................................................................................................................................. 20
5 Klantgerichtheid......................................................................................................................................................... 20
5.1 Mail aan klant n.a.v. specifieke wens................................................................................................................. 20
5.2 Printscreen CRM relatiebeheer klant................................................................................................................. 21
5.3 Mail aan klant inzake behoud klant................................................................................................................... 21
5.4 Printscreen CRM happycall.................................................................................................................................... 21
5.5 Mail aan klant n.a.v. gemaakte fout................................................................................................................... 21
5.6 Aanbeveling gestandaardiseerde offerte......................................................................................................... 21
5.7 Gestandaardiseerde offerte.................................................................................................................................... 21
6 Communiceren............................................................................................................................................................ 21
6.1 Standaardmail na aanschaf.................................................................................................................................. 21
6.2 Standaardofferte........................................................................................................................................................ 22
6.3 Rapportage conglomeratie productbranche.................................................................................................. 22
6.4 Mail aan klant nav specifieke vraag.................................................................................................................. 23
7 Managen van onzekerheden en veranderingen............................................................................................. 23
7.1 Memo over BARS......................................................................................................................................................... 23
7.2 Memo over verkoopmethode wintersets.......................................................................................................... 24
7.3 Mail verkoop demo’s omhoog............................................................................................................................... 24
2
, 8 Organisatiesensitiviteit............................................................................................................................................ 25
8.1 Plan andere vorm van garantie........................................................................................................................... 25
8.2 Documentatie fout monteur Gerrit, 23-11-2016..........................................................................................26
8.3 Memo informatieavond verkoop demo’s.......................................................................................................... 27
3
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