PGA PGM 3.0 Level 2 Golf Ops| 312 Questions
with 100% Correct Answers /2024
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - >>True
-What department is considered the core business unit of most facilities? -
>>Golf Operations
-Policies and procedures are port of which support element of the golf
operation's organization? - >>Systems
-What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - >>Golf Operation is very core and center
of the golf business plan
-What is the principal focus of golf operations? Systems Operational Manual - >>
-What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture? - >>Involving and Supporting
-From a functional perspective, a vendor is what kind of resource? - >>Financial
-What must exist for a facility to have a positive culture? - >>Resources
-What would a typical organizational chart of a golf operation show? - >>Staff
roles and the relationships between them
-What is the most likely determinant of the complexity of a facility's
organizational chart? - >>Size of facility and number of resources
-What determines the complexity of a facility's organization chart? Size of
facility, number of services offered, type of facility, mission - >>
-Staff is considered a tangible facility resource? (T/F) - >>True
-What intangible resource is key to enabling and facilitating peak performance? -
>>Culture
, -How can facilities foster a positive culture of improvement? - >>Open
communication and discussion
-How can a facility foster a culture of improvement? - >>Evolving / Everyone on
board
-"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - >>True
-Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - >>True
-High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F) - >>True
-Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F) - >>True
-New teachers observed the lead instructor at a golf facility conduct a short
game clinic. This is an example of external staff training. (T/F) - >>False
-What should a manager consider when determining the number of employees
needed to run an operation? - >>Human resources it will take
-What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations? - >>Create high performance
profiles
-What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - >>
-What is an example of external staff training? - >>Employee going to the PGA
Show
-Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) - >>False
-What is the first step in acquiring a new technology-based system? - >>Assess
facility needs
-What are procedures? - >>Step by step instructions on how to implement
policies and complete specific tasks
, -What are policies? - >>Guidelines and rules laid down by management that
outline the course of action in various situations
-Why should employees be involved in creating and revising policies or
procedures? - >>Encourages staff to buy in to the guidelines it sets out
-What is a management tool for defining the structure of the golf operation? -
>>Business planning - Policies and procedures
-Promotion is one of the four "Ps" of marketing? (T/F) - >>True
-What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? - >>Brand
-What is an example of indirect competition to an 18-hole daily fee facility? -
>>Fitness and tennis club
-What is an example of an attraction program at a golf facility? - >>Clinic
showing new golfers how to warm up
-Social media is a method that professionals can use to communicate with
potential and existing customers. (T/F) - >>True
-Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - >>True
-What is a reliable indicator of the effectiveness of a promotional program
targeting retail sales? - >>Increase in sales compared to prior year
-How can a facility determine the viability of a promotional program? - >>Cost-
benefit analysis, interviewing customers, written surveys
-How should surveys, focus groups, and sales analyses be used to keep a facility
from wasting money on ineffective promotions? - >>Helps understand the target
market
-What would be the most reliable means of predicting the likelihood a proposed
promotional plan would be successful? - >>Knowing the target market and being
aligned with business plan objectives
-Managing play best practices are the same across facility types. (T/F) - >>False
with 100% Correct Answers /2024
The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - >>True
-What department is considered the core business unit of most facilities? -
>>Golf Operations
-Policies and procedures are port of which support element of the golf
operation's organization? - >>Systems
-What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - >>Golf Operation is very core and center
of the golf business plan
-What is the principal focus of golf operations? Systems Operational Manual - >>
-What combination of interaction strategies would be the first choice for
promoting a positive facility-wide culture? - >>Involving and Supporting
-From a functional perspective, a vendor is what kind of resource? - >>Financial
-What must exist for a facility to have a positive culture? - >>Resources
-What would a typical organizational chart of a golf operation show? - >>Staff
roles and the relationships between them
-What is the most likely determinant of the complexity of a facility's
organizational chart? - >>Size of facility and number of resources
-What determines the complexity of a facility's organization chart? Size of
facility, number of services offered, type of facility, mission - >>
-Staff is considered a tangible facility resource? (T/F) - >>True
-What intangible resource is key to enabling and facilitating peak performance? -
>>Culture
, -How can facilities foster a positive culture of improvement? - >>Open
communication and discussion
-How can a facility foster a culture of improvement? - >>Evolving / Everyone on
board
-"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - >>True
-Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - >>True
-High-performance profiling is a tool that can be used to communicate a
uniform set of facility-wide expectations for all employees. (T/F) - >>True
-Self-assessments are an appropriate means for facility staff to align their
personal goals with business goals. (T/F) - >>True
-New teachers observed the lead instructor at a golf facility conduct a short
game clinic. This is an example of external staff training. (T/F) - >>False
-What should a manager consider when determining the number of employees
needed to run an operation? - >>Human resources it will take
-What should golf facilities consider doing to elevate staff performance in
meeting management and customer expectations? - >>Create high performance
profiles
-What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - >>
-What is an example of external staff training? - >>Employee going to the PGA
Show
-Reduced training needs is one of the anticipated benefits of adopting new point
of sale system technology. (T/F) - >>False
-What is the first step in acquiring a new technology-based system? - >>Assess
facility needs
-What are procedures? - >>Step by step instructions on how to implement
policies and complete specific tasks
, -What are policies? - >>Guidelines and rules laid down by management that
outline the course of action in various situations
-Why should employees be involved in creating and revising policies or
procedures? - >>Encourages staff to buy in to the guidelines it sets out
-What is a management tool for defining the structure of the golf operation? -
>>Business planning - Policies and procedures
-Promotion is one of the four "Ps" of marketing? (T/F) - >>True
-What does the American Marketing Association refer to as a name, term, sign,
symbol or design, or combination of them intended to identify the goods and
services of a seller? - >>Brand
-What is an example of indirect competition to an 18-hole daily fee facility? -
>>Fitness and tennis club
-What is an example of an attraction program at a golf facility? - >>Clinic
showing new golfers how to warm up
-Social media is a method that professionals can use to communicate with
potential and existing customers. (T/F) - >>True
-Cost-benefit analysis is a way to assess a promotional strategy. (T/F) - >>True
-What is a reliable indicator of the effectiveness of a promotional program
targeting retail sales? - >>Increase in sales compared to prior year
-How can a facility determine the viability of a promotional program? - >>Cost-
benefit analysis, interviewing customers, written surveys
-How should surveys, focus groups, and sales analyses be used to keep a facility
from wasting money on ineffective promotions? - >>Helps understand the target
market
-What would be the most reliable means of predicting the likelihood a proposed
promotional plan would be successful? - >>Knowing the target market and being
aligned with business plan objectives
-Managing play best practices are the same across facility types. (T/F) - >>False
