BRMP 2023 Exam
Questions with
Correct Answers
House of BRM - 4 pillars (core disciplines) - Answer-1. Demand shaping
2. Exploring
3. Servicing
4. Value harvesting
House of BRM - Roof - Answer-Clarity of the BRM role in context of provider
STRATEGY and OPERATING MODEL
BRM Competencies (...
BRMP 2023 Exam Question s with Correct Answers House of BRM - 4 pillars (core disciplines) - Answer -1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - Answer -Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - Answer -1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role - Answer --sits at intersection of service provider and business partner -stimulates surfaces and shapes business demand for maximum value -member of both Provider and business mgmt teams Business Relationship Manage r - Definitions - Answer --stimulate, surface and shape business demand for a provider's products and services and ensure that the potential business value from those products and services is captured, optimized and communicate - Role - connector and translator -Discipline and organizational capability - set of competencies and processes that foster productive, value producing relationships between Provider and the business units they serve 3 BRM Metaphors - Answer -1) Navigator - facilitate business -Provider convergence 2) Connector - facilitate connections and mobilize projects and programs 3) Orchestrator - orchestrate Capabilities to seize value from provider services High Level Capability Model (3) - Answer -1) Demand Gove rnance Capabilities 2) Value Chain Capabilities 3) Enabling Capabilities Business -Provider Maturity Model - Answer -- Tool for calibrating business demand maturity, provider supply maturity, and the BRM role - BRM role will be tactical when below mid two , role will be strategic above ~2.5 What is BRM responsibility for Value Optimization? (RACI) - Answer -Responsible BRM Related Standards (3) - Answer -- ISO 20000 - ITIL Framework - SFIA (Skills Framework for the Information Age) Business Relationship Ma turity Model - Answer -- Maturity of the business -Provider (IT) relationship - L1: Ad Hoc - L2: Order Taker - L3: Service Provider - L4: Trusted Advisor - L5: Strategic Partner Business -Provider Alignment Model - Answer -1. Environment 2. Strategic Context 3. IT Strategy 4. IT Portfolio Business -Provider Alignment Model - Barriers - Answer -1. Environment - Contextual Barriers (what drives our behavior) 2. Strategic Context - Expression Barrier (what we want to do) 3. IT Strategy - Speci fication Barrier (what IT must do) 4. IT Portfolio - Implementation Barrier (what we get done) Credibility Equation - Answer -Credibility = expertise + trustworthiness Key component to climbing maturity levels Demand Shaping - Answer -- one of the 4 pill ars/capabilities - process by which possibilities for using the Provider's services within the business are surfaced and capitalized upon - goal is to identify that set of possibilities that will create the most value for the organization
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