BRMP Certification Exam Questions with Complete Solutions
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Course
BRM
Institution
BRM
BRMP Certification Exam
Questions with Complete
Solutions
Order Taker Role in Business & IT Strategy Phase - Answer-- Identify key stakeholders
- WORK to build relationships & understanding of business/service provider (SP)
Coordinator Role in Business & IT Strategy Phase - Answer-- CONTINUE ...
BRMP Certification Exam Questions with Complete Solutions Order Taker Role in Business & IT Strategy Phase - Answer -- Identify key stakeholders - WORK to build relationships & understanding of business/service provider (SP) Coordinator Role in Business & IT Strategy Phase - Answer -- CONTINUE to build/MAINTAIN re lationships - use Gemba & provide basic guidance/advice - provide basic operational metrics - BEGIN TO look for service provider (SP)/business trends - BEGIN TO have service review meetings w/ both groups Trusted Collaborator Role in Business & IT Strateg y Phase - Answer -- BEGIN TO influence and shape business demand - BEGIN TO influence and provide input into SP capability roadmapping - Provide input on trends - IDENTIFY improvements from service review meetings Strategic Partner Role in Business & IT Strategy Phase - Answer -- Be at both strategic tables - CONTINUE TO improve customer satisfaction survey scores - Provide input on analysis and measurements Orde r Taker Role in the Customer Engagement Phase - Answer -- Percentage increase in defining and approving business requirements - Increase in customer satisfaction surveys - Trends measured over time on a per customer basis Coordinator Role in the Customer Engagement Phase - Answer -- Gemba Walk - Identify concerns and start discussions - START TO provide guidance and advice - Work with the service provider to ensure alignment on operational metrics that can help support - Review ongoing metrics and reports Trusted Collaborator Role in the Customer Engagement Phase - Answer -- Attend internal/external service review meetings - Gather customer feedback - BEGIN TO influence discussions on functional and service level requirements - Identify and recommend improve ment opportunities based on customer feedback results Strategic Partner Role in the Customer Engagement Phase - Answer -- Influence business demand and increase value realization - CONDUCT review meetings consistently - Influence strategic decision making on functional and service level requirements - Ensure proper business and operational measures are defined, captured, and reported on Order Taker Role in the P. B. T. D. Phase - Answer -- LEARN cadence of changes req. by customer - LEARN development and project management approach (SP) - Build, test and deploy new/changed service activities Coordinator Role in the P. B. T. D. Phase - Answer -- LEARN how Agile, DevOps and Lean principles improve all activities in this phase - IDENTIFY risks associated with being "out of sync" with the customer - Coordinate that the business is a part of all ne cessary testing Trusted Collaborator Role in the P. B. T. D. Phase - Answer -- REPRESENT customer at change meetings - Support business planning for the request of new and changed services - Support service provider planning for onboarding of new/changed s ervices Strategic Partner Role in the P. B. T. D. Phase - Answer -- Influence the business to focus on appropriate portfolio decisions - Influence service provider on how to best meet business needs around value(quality,speed, cost) by using Agile, Lean an d DevOps practices to support the plan, build, test and deploy activities Order Taker Role in the Operational Excellence Phase - Answer -- UNDERSTAND current state of the customer's expectations & the level of service provided Coordinator Role in the Oper ational Excellence Phase - Answer -- Major incidents POC - START identifying new methods, techniques and technology that could benefit both the service provider and the business Trusted Collaborator Role in the Operational Excellence Phase - Answer -- ENSUR E internal and external service review meetings are occurring to understand challenges of
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