Dell Client Foundations 2023(updated) Question and answers verified to pass
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Course
Dell Client Foundation
Institution
Dell Client Foundation
Dell Client Foundations 2023(updated) Question and answers verified to pass
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? - correct answer If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to t...
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? - correct
answer If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - correct answer For desktops, power
on the system and hold down "CTRL + Esc" Key.
Which of the following are the Pre-boot system diagnostics? (Select 2) - correct answer SupportAssist |
On-board Diagnostics & ePSA
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's
service tag? - correct answer Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - correct answer
From the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from Hard
Drive' option? - correct answer Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - correct answer 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - correct answer
1-Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
, Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior? -
correct answer Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - correct answer BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings will
you change? (Select 2) - correct answer Change Boot Mode to UEFI
Enable Secure Boot
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select 2) - correct
answer Hard Disk Drive with password set &
Encrypted Hard Drive
Identify the statement that is TRUE about Intel Optane Memory? - correct answer It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset platforms.
Which of these are a part of the recommended practices while attending service calls? (Select 2) -
correct answer 1- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
When would you run the RMA Shim tool on a Chromebook? - correct answer In the event of system
board replacement.
What should a user do to preserve BIOS settings before recovering the system? - correct answer Set the
"Reset NVRAM" option to "Disabled" before starting the recovery process.
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