WellCare 2020 Questions and Answers
Graded A+
In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____
hosting the sales presentation. Prior to
Agents can use the Materials Portal to order sales materials and track shipment True
Agents may be terminated fo...
WellCare 2020 Questions and Answers Graded A+ In the event you need to use a paper Scope of Appointment (SOA) form, it must be completed____ hosting the sales presentation. ✔✔Prior to Agents can use the Materials Portal to order sales materials an d track shipment ✔✔True Agents may be terminated for cause if they fail to comply with a compliance investigation, encourage others to avoid the compliance interview process or fail to provide truthful or complete information ✔✔True If a paper Scope of A ppointment (SOA) form was used to capture SOA, and your appointment turns into an application for enrollment, which mandatory action is true? ✔✔Fax it into WellCare along with the paper application. A call to the Application Verification Line (VAL) is req uired for whihc type of application ✔✔Agent -Assisted Online Enrollment Application Tool Which of the following are agents permitted to do when using the Personal URL (PURL) ✔✔None of these What is the application tracker in Agent Connect used for? ✔✔Tracking submitted applications A scope of Appointment (SOA) is required if benefits are going to be discussed prior to a beneficiary enrolling on their own via your Personalized URL (PURL) ✔✔True WellCare accepts Scopes of Appointment (SOA) in which of the following methods? ✔✔Mobile App Telephonic (AVL) Paper Which of the following takes place when using the personalized application page while faxing paper applications? (Select all that apply) ✔✔- The bar code is linked with your agent ID and certification status. - The personalized application page must be the final page of every fazed application submission. - An auto -generated email will be sent within five minutes of the completed fax transmi ssion. - The bar code on the the page will be scanned as the application connects with WellCare systems. AHIP satisfies CMS requirements for which of the following? (select all that apply) ✔✔Compliance Fraud Waste & Abuse Applications can be tracked fro m start to finish within your Agent Connect portal. ✔✔True Inquiries are not grievances because they do not express dissatisfaction. ✔✔True The Mobile Scope of Appointment (SOA) & Enrollment platform enables agents to capture/store SOA and complete/submi t an enrollment application. ✔✔True Which of the following are examples of potential disciplinary actions that could be issues against an agent? ( Select all that apply) ✔✔Verbal coaching Monitoring action plan Termination not for cause Written warning One way for you, an agent, to help WellCare with maintaining a high Star Rating is to encourage your members to complete the HRA in a timely fashion ✔✔True
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LectBenFranklin. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.99. You're not tied to anything after your purchase.
