This practice exam of the book "Making sense of Change Management" by Cameron & Green, questions you about the most important topics of CH1 to CH4. The questions are formulated the same as can be expected during the exam, and make you aware of the silly differences that are hidden within the theori...
Making Sense of Change Management - Cameron & Green - Summary CH1 to CH10
Change Management Summary
Summary of Change Management & Leadership - Making Sense of Change Management - Esther Cameron & Mike Green - University of Twente - International Business Administration - CHANGEL module
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Change Management
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Practce exam Changee Mangaeemengt – Camernng & Greeng chapter tn 4
1. What are the fnur maing apprnaches tn ingdividual changee?
A. Behavioral – Cognitve – Demographic – Humanistc approach
B. Behavioral – Cognitve – Psychographic – Socialistc approach
C. Behavioral – Cognitve – Psychodynamic – Humanistc approach
D. Behavioral – Cognitve – Socialistc – Humanistc approach
2. Whenever there is a new situaton occurring during your work (one you’ve never been in
before), and you realize that you don’t know how to handle this situaton. According to Gestalt’s
perspectves, you are in this case:
A. Conscious incompetent
B. Unconsciously competent
C. Unconsciously incompetent
D. Conscious competent
3. According to the Learnginge cycle nf David Knlb, there are four phases that an individual goes
through in order to learn new things. Which of the following steps is NOT used in Kolb’s learning
cycle?
A. Concrete experience Actvist
B. Feedback aggregaton Collectvist
C. Practcal experimentaton Pragmatst
D. Theoretcal concepts Theorist
4. One of the four steps that help individuals going through behavinral changee is generatng a
strategy of interventon. When reinforcing a strategy, the following possibilites should be taken
into account:
A. Financial reinforcement – Material reinforcement – Social reinforcement
B. Financial reinforcement – Non fnancial reinforcement – Social reinforcement
C. Material reinforcement – Social reinforcement – Salary reinforcement
D. Material reinforcement – Social reinforcement – Responsibility reinforcement
5. When the members of an organizaton feel commited to the company because they can be
creatve and innovatve and because they can fnd fulfllment in their work, this can be related to
the management assumptons of:
A. Theory Y
B. Theory X
C. A mix of Theory X and Y
D. None of the above
6. Frederick Herzberg determined 2 drivers that mntvates wnreers tn eive their best
perfnrmangce, in “hygiene factors” and “motvators”. Which of the following aspects are related
to hyeienge factnrs?
A. Achievement
B. Working relatons
C. Recogniton
D. The type and nature of work
, 7. Which statement can NOT be made according a cnengitve apprnach to change?
A. The cognitve theory says that our emotons and problems are a result of the way we think
B. By changing the processes of thoughts, individuals can change the way they respond to
situatons
C. A cognitve approach focuses on how you can change behaviors by using rewards and
punishments
D. The cognitve approach builds on the behaviorist approach by putng behavior into the
context of beliefs, and focusing more on outcomes.
8. Which of the following statements related to techniques for change is true? (A) Reframinge – this
is a technique for reducing feelings and thoughts that impact negatvely on performance. (B)
Patterng breaeinge – this is a technique of physically or symbolically taking atenton away from a
negatve state and focusing it on a positve
A. A
B. B
C. Both
D. None
9. Kubler Ross stated that people would typically en thrnueh fve staees wheng adjustnge tn the
prncess nf changee. Which word is missing in the black space below ?
A. Negotaton
B. Consideraton
C. Rejecton
D. Bargaining
10. Which of the following factors infuence an individual’s respnngse tn changee in an organizaton?
A. The nature of change, the consequences of change, the type of the individual
B. The nature of change, the management style, the type of the individual
C. The organizatonal history, the history of an individual, the history of the management
D. The management style, the organizatonal history, the nature of change
11. To which approach of individual change are the following interventons related to: Addressing
emotons, treatng employees as adults, counselling people, surfacing hidden issues.
A. Behavioral approach
B. Cognitve approach
C. Psychodynamic approach
D. Humanistc approach
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