CPXP Exam Study Guide Questions and Answers All Correct

CPXP Exam Study Guide Questions and Answers All Correct How did the report of quality measures to CMS begin? - Answer-Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - Answer-Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? - Answer-mortality, readmission, complications, hospital associated infections Describe "Pay for performance" - Answer-provide financial incentives to hospitals, physicians, and other providers to carry out improvement and achieve optimal outcomes for patients What are some reasons patients may not voice their complaints? - Answer-Don't know where to complain, afraid of retribution, not worth the trouble What are the IOM six aims of for quality (established in 2001) - Answer-Safe, time, effective, efficient, equitable, patient-centered (STEEEP) What is the IHI triple aim? - Answer-improve patient experience, improve health of populations, reduce per capita cost Describe health literacy - Answer-capacity to obtain, process and understand basic health information needed to make appropriate health decisions What percentage of adults are estimated to have a proficient health literacy - Answer-12 % Which year was the American Society for Hospital Risk Management formed? - Answer- 1980 What was the original name for the CMS - Answer-Health Care Financing Administration What is the definition of Culture (Irwin Press) - Answer-Culture exists when its members share values and behaviors that they take for granted What is empathy - Answer-the ability to understand and share the feelings of another What percentage of CMS reimbursement is dependent on patient satisfaction scores - Answer-1% What are the 4 basic needs that should be met to create an ideal patient experience - Answer-confidence, integrity, pride, passion In which year did hospitals establish patient advocates and representatives? - Answer- 1965 In which year did the American hospital association develop patients bill of rights - Answer-1973 What is the RATER scale and when was it developed - Answer-Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s) What are some of the key concepts of the Planetree model - Answer-Importance of social support, patient/resident education, healing environment (design- iron curtain) In which year were Diagnostic Related Groups (DRG) introduced? - Answer-1983 What is the Emergency Medical Treatment and Labor Act (EMTALA) and when was it established - Answer-requires hospitals to stabilize any patient who shows up in the ER regardless of ability to pay (1986)